Complaints and Data Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority recruitment agency is looking for a Complaints and Data Officer in Kingston upon Thames. The role involves responding to complaints, managing data requests, and coordinating statistics for Accommodation Services. Candidates should have proven experience with Freedom of Information inquiries and a relevant degree. This full-time position offers a 36-hour work week and requires strong communication and analytical skills.

Qualifications

• Proven experience dealing with Freedom of Information enquiries and responses to data requests for council/local authorities.
• Degree or equivalent qualification in a related field.

Responsibilities

• Report directly to the Housing Register and Rehousing Manager.
• Collate data and statistics for Accommodation Services.
• Respond to complaints from households in temporary accommodation and stakeholders.

Skills

Experience with Freedom of Information enquiries

Data analysis skills

Strong communication skills

Education

Degree or equivalent qualification in a related field

Job description

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Complaints and Data Officer, Kingston upon Thames

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

Kingston upon Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e85670e26eba

Job Views:

6

Posted:

13.08.2025

Expiry Date:

27.09.2025

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Job Description:

Job Description
1-2 months with a Local Authority

Job Purpose

• The Data and Statistics Coordinator will report directly to the Housing Register and Rehousing Manager and will be responsible for collating data and statistics required by Accommodation Services. The role involves responding to complaints from households in temporary accommodation and other stakeholders, as well as leading on Freedom of Information enquiries and responses to data requests from relevant parties. Additionally, the coordinator will be responsible for collating and running reports for the Accommodation Services using appropriate ICT data software.
  

Key Duties/Accountabilities

• Work with manager and colleagues to define outcomes, set targets, and monitor performance within a culture of continual improvement
  
• Support operational plans to ensure that the resources within the teams are used to best effect and impact
  
• Build strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way
  
• Support commitment to community cohesion and valuing diversity and social inclusion
  

Essential Experience Required

• Proven experience dealing with Freedom of Information enquiries and responses to data requests for council/local authorities
  

Essential Qualification Required

• Degree or equivalent qualification in a related field
  

Additional Information

• Working hours: 36 hours per week
  
• The role closes on 8th Aug 2025, apply ASAP.
  

Requirements

Requirements

• Proven experience dealing with Freedom of Information enquiries and responses to data requests for council/local authorities
  
• Degree or equivalent qualification in a related field
  

Requirements
The role reports directly to the Housing Register and Rehousing Manager, responsible for the collation of data and statistics required by Accommodation Services and respond to complaints from households in temporary accommodation and other stakeholders (members, Councillors, etc.)