Complaints Advisor: Legal Claims Champion

Courmacs Legal Limited; Blackburn; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance

Free Parking

Company events

Birthday leave

Perkbox store discount

Sick pay

Annual leave progression

Job summary

Courmacs Legal Limited, based in Blackburn, is seeking a Complaints Advisor to handle customer concerns with empathy and professionalism. You will work across teams to resolve escalated complaints and ensure transparent communication with clients and external bodies.

The role emphasizes expertise in complaint handling, stakeholder liaison, and adherence to company policies, with a competitive salary and full-time, office-based arrangement.

Qualifications

• Experience in handling customer complaints and resolving issues empathetically.
• Excellent written and verbal communication skills.
• Understanding of complaint management processes and related policies.

Responsibilities

• Take ownership of customer concerns and listen actively to find solutions.
• Manage escalated complaints with focus on fairness and efficiency.
• Communicate decisions clearly to customers and colleagues.

Skills

Customer service

Complaint handling

Communication

Analytical skills

Policy knowledge

Stakeholder management

MS Office

Complaint management software

Tools

Microsoft Office

Complaint management systems

Job description

Courmacs Legal Limited, based in Blackburn, is seeking a Complaints Advisor to handle customer concerns with empathy and professionalism. You will work across teams to resolve escalated complaints and ensure transparent communication with clients and external bodies.

The role emphasizes expertise in complaint handling, stakeholder liaison, and adherence to company policies, with a competitive salary and full-time, office-based arrangement.