Complaints Advisor

We Manage Jobs(WMJobs); Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public service organization in Coventry seeks a skilled individual as the first point of contact for customer complaints. The role involves managing customer expectations and requires strong information processing skills. The position starts with in-office training, with potential for hybrid work after probation. Ideal for those passionate about improving local public services. Applications close on 20th October.

Qualifications

• Experience of processing information on the telephone, electronically or in writing.

Responsibilities

• Manage customer expectations as the first point of contact.
• Build knowledge of the LGSCO’s role and local public services.
• Attend team meetings and training in person.

Job description

Overview

For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

So, if you want to make a difference and have the perspective we’re looking for, please get in touch.

For more information about us visit our website www.lgo.org.uk.

The Role

We know that our success depends on the integrity and skills of our staff.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

Location

Our office is located at Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT.

Most of the training will be conducted alongside our existing staff, so during this period you will be required to spend much of your time in the Coventry office. Hybrid working is only subject to manager approval at the end of the probation period. Once granted, our advisors are then expected to work 1-2 days per week from the office. You will also need to attend in person to team meetings, training or other meetings as and when required.

To apply visit www.lgo.org.uk/jobs/vacancies where you will find the job pack and job description with person specification.

We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation.

The closing date for applications is 9am Monday 20th October.

Please note, if we receive enough applications to put forward to interview we may close the campaign early. Applicants are advised not to wait to apply.

Interviews will be held in our Coventry office week commencing 17 November.