Complaints Advisor

Local Government & Social Care Ombudsman; Coventry; On-site; GBP 20,000 - 26,000; Full time

Job summary

An opportunity with a leading public service organization in Coventry, where you'll play a vital role by handling customer complaints and inquiries. This diverse role requires strong communication skills and a commitment to help the public navigate their concerns regarding local councils and adult social care services. Training is primarily on-site, with potential for hybrid working arrangements following a successful probation period.

Qualifications

• Experience in processing information via telephone, electronically, or in writing is essential.

Responsibilities

• Manage customer expectations based on knowledge of local public services.
• Serve as the first point of contact for complaints.

Skills

Processing information

Communication

Job description

For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

So, if you want to make a difference and have the perspective we’re looking for, please get in touch.

For more information about us visit our website www.lgo.org.uk.

The Role

We know that our success depends on the integrity and skills of our staff.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

Location

Our office is located at Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT.

Most of the training will be conducted in the office. During the training/probation period an office presence in Coventry will be required and individuals will be expected to attend in person to team meetings, training or other meetings as and when required. Hybrid working will be subject to manager approval at the end of the probation period.

To apply visit https://www.lgo.org.uk/jobs/vacancies where you will find the job pack and job description with person specification.

We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation.

The closing date for applications is 9am Monday 7^th July.

Interviews will be held in our Coventry office week commencing 28^th July.

To apply please click theApply Nowlink below.