Complaints Adviser

Eden Brown; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known Housing Association in Lancashire is looking for a Permanent Complaints Specialist. The role involves handling customer complaints over the phone, liaising with management, and managing administration tasks. Applicants should have extensive customer service experience and demonstrate resilience. This position offers a full-time schedule of 37 hours per week and requires in-office presence only.

Qualifications

• Experience in customer service or complaints handling is preferred.
• Must possess resilience and a strong ability to manage complaints.

Responsibilities

• Handle customer complaints over the phone.
• Liaise with internal management to agree outcomes.
• Manage administration to support the Complaints Officers.

Skills

Customer Service Skills

Resilience

Job description

Overview

Eden Brown are seeking a highly efficient and experienced Permanent Complaints Specialist to work for a well known Housing Association in Lancashire.

Role Details

The role as Complaints Adviser is working 37 hours a week and fully in the office with no hybrid option.

Responsibilities

• Dealing with customer complaints over the phone
• Liaising with internal management to agree outcomes
• Managing all aspects of administration supporting the Complaints Officers

Requirements / Experience

• Sector experience would be a preference however not essential
• A resilient individual who has extensive Customer Service/ Complaints experience is required

Apply now to be considered

Eden Brown is committed to equality in the workplace and is an equal opportunity employer