Complaints Administrator

Medirest Signature; Grantham; Hybrid; GBP 26,000; Full time

Job summary

A leading company in Grantham seeks a Customer Service Representative responsible for ensuring high standards of service and resolving customer complaints. The role includes training staff and working collaboratively to improve services. Offers a mix of office-based and remote working.

Qualifications

• Experience in customer service and complaint resolution.
• Ability to analyze customer interactions.
• Teamwork skills and training capabilities.

Responsibilities

• Deliver high-level customer service across the organization.
• Analyze customer interactions and resolve complaints.
• Train and monitor new staff regarding the complaints system.

Job description

Hours:35 Hours per week

Salary:SK7 (£25,794 per annum)

Contract:Permanent

The post- holder will be responsible for delivering a high level of Customer service across the whole organisation and engaging and resolving complaints to ensure positive outcomes.

This post will be responsible for analysing interactions with customers and working with colleagues to ensure that issues are not only resolved but improvements are made to ensure the service continually learns and improves.

Training and monitoring the progress of new staff within the Council with regards to the complaints system.

To work as a part of a team providing a wide range of business support across the organisation.

The role will be primarily based in Grantham but offers a mix of office-based and remote working.

This role is not politically restricted.

Interviews will take place after the 26th of June.