Complaints Administrator

Daniel Owen Ltd; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading staffing organization is looking for a Complaints Administrator based in Whitechapel. This permanent role involves supporting the PPM Supervisor, managing complaints, and providing administrative support to the contract team. The ideal candidate will have strong organizational and communication skills, and proficiency in Microsoft applications. This position offers a salary of £30,000 per annum.

Qualifications

• Experience in an administrative role is essential.
• Strong organizational skills required for managing tasks.
• Excellent communication skills needed for client interaction.

Responsibilities

• Support the PPM Supervisor by raising PPM tasks.
• Handle paperwork from engineers and correspondence.
• Manage complaints and ensure associated tasks are completed.

Skills

Administrative experience

Organizational skills

Proficiency in Microsoft (Excel, Word, Outlook)

Communication skills

Attention to detail

Problem-solving skills

Time management skills

Job description

Complaints Administrator
Based in Whitechapel
Permanent
Office based
42.5 hours per week
£30,000 per annum

Key Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
• Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
• Transfer and maintain accurate information across relevant client and company systems.
• Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
• Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
• Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
• Provide additional administrative support to the contract team as required.

Key skills and experience required

• Experience in an administrative role
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in all administrative processes
• Proactive and solution focused with a positive attitude
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and prioritization skills