Complaints Administrator

Psychiatry UK; Camelford; Remote; GBP 26,000; Full time

Job summary

A leading digital psychiatry service provider in the UK is seeking a Complaints Administrator to manage its complaints process effectively. The role requires strong organisational and communication skills, substantive administrative experience, and the ability to handle sensitive information. As a remote position, you will support both complainants and the wider team, ensuring high standards in service delivery.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Experience in complaints handling or administration, preferably in healthcare.
• Intermediate IT skills with knowledge of MS Office applications.
• Ability to deal with sensitive and confidential information.

Responsibilities

• Monitor and manage complaint systems, ensuring accurate record-keeping.
• Support complaint investigations and liaise with various stakeholders.
• Prepare high-quality documents and provide administrative support for meetings.

Skills

Organisational skills

Attention to detail

Communication

Teamwork

Education

Significant administrative/secretarial experience

Understanding of Confidentiality and Data Protection Act

Tools

Outlook

Word

Excel

PowerPoint

Job description

Complaints Administrator

United Kingdom (Remote)

Reporting to: Complaints Manager

Remuneration: £25,500- plus £1000 working from home allowance

Contract Type: Permanent/ Full time - 40hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Monday 14^th July 2025*

About Us:

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

The Complaints Administrator will provide and coordinate administrative support for our complaints process. The role involves monitoring systems, maintaining accurate records, preparing reports, agendas, and minutes, and ensuring timely follow-up actions. They will liaise with complainants, families, and healthcare professionals, gather information for investigations, and support the wider team as needed.

Reporting to the Complaints Manager, you may also provide support across the wider Quality and Safety Department.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

As our Complaints Administrator you will:

• Monitor and manage complaint systems, ensuring accurate record-keeping and appropriate escalation of risks
• Support complaint investigations, including liaising with complainants, families, and professionals
• Prepare high-quality letters, reports, presentations, and data summaries
• Provide administrative support for meetings: prepare agendas, take minutes, and follow up on actions
• Maintain effective communication, manage emails, and act as a key point of contact for the team
• Develop and manage electronic filing systems and support data entry and reporting
• Contribute to departmental projects and collaborate with administrative colleagues across the organisation
• Plan and prioritise workload effectively, adapting to changing demands
• Participate in supervision, performance reviews, and mandatory training relevant to the role

To succeed as our Complaints Administrator, you will have:

Strong organisational skills, attention to detail, and the ability to produce high-quality documents while maintaining confidentiality and data protection standards. You are a strong communicator with the ability to work collaboratively in a team environment.

Essential Qualifications, Skills and Experience:

• Significant administrative/ secretarial experience including initiating and maintaining office systems
• Complaints handling or administration, preferably in a healthcare background
• Demonstrable experience in dealing with sensitive and confidential information
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
• Understanding of Confidentiality and Data Protection Act

Desirable Qualifications, Skills and Experience:

• Experience in private healthcare industry
• Knowledge of NHS and CQC regulation
• Experience in remote working
• Experience working under CQC regulation

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation
• Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at [e-mail] to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.