Complaint Resolution Specialist

RHP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

London Living Wage

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Job summary

RHP is looking for a proactive complaints specialist to manage and resolve customer issues, ensuring fair outcomes and high-quality service. You will build strong relationships, investigate root causes, and work with our teams to improve processes and prevent recurring problems.

The role emphasizes empathy, accountability, and a commitment to delivering excellent customer service that aligns with our values and brand.

Qualifications

• Managing and investigating customer complaints with strong communications to build relationships and reach resolutions.
• Identifying the best ways for us to help customers by understanding systems and service inside out.
• Influencing across teams and driving innovative solutions to resolve issues quickly.

Responsibilities

• Manage and investigate customer complaints while maintaining empathy and a proactive approach.
• Build relationships with customers to restore trust and reach timely resolutions.
• Influence internal teams to improve processes and prevent repeat issues.

Job description

RHP is looking for a proactive complaints specialist to manage and resolve customer issues, ensuring fair outcomes and high-quality service. You will build strong relationships, investigate root causes, and work with our teams to improve processes and prevent recurring problems.

The role emphasizes empathy, accountability, and a commitment to delivering excellent customer service that aligns with our values and brand.