Complaint Resolution Specialist

Das Group; Bedwas; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Company pension scheme

Sports and Social club

Progressive career pathway

Employee reward and incentive scheme

Group Income Protection

Group Legal Protection

European Motor Assistance and Home EMT

Health Cash plan

Cycle scheme

Employee discounts hub

Job summary

ARAG UK is seeking a Complaint Executive within the Customer Insight & Experience team to support the delivery of a responsive complaints handling service to customers and business partners.

This role involves managing a caseload of complaints, ensuring compliance with the complaint handling framework, and providing governance and escalation as needed. It also focuses on documenting the complaint lifecycle to enable clear MI for governance and engaging with relevant dispute resolution services.

Responsibilities

• Manage a caseload of complaints from customers, business partners and solicitors, ensuring they are handled through a compliant complaint handling solution and framework.
• Contribute to appropriate governance and escalation for complaints and document information throughout the complaint lifecycle.
• Provide clear and actionable MI to facilitate active complaint governance.
• Engage with the Financial Ombudsman Service and other relevant complaint dispute resolution services to support resolution.

Job description

ARAG UK is seeking a Complaint Executive within the Customer Insight & Experience team to support the delivery of a responsive complaints handling service to customers and business partners.

This role involves managing a caseload of complaints, ensuring compliance with the complaint handling framework, and providing governance and escalation as needed. It also focuses on documenting the complaint lifecycle to enable clear MI for governance and engaging with relevant dispute resolution services.