Complaint Handler - Financial Services

Front Row Recruitment; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Stockport is seeking an experienced Complaints Handler to serve as the first point of contact for potential complaints. The role involves conducting investigations, ensuring compliance with FCA regulations, and providing excellent client communication. Strong complaints experience and understanding of regulations are required. This position offers a supportive environment with opportunities for long-term development.

Benefits

Great working environment

Potential for long-term development

Qualifications

• Applicants must possess prior complaints experience from the financial services sector.
• Strong understanding of regulatory requirements is essential.
• Excellent communication skills are required for managing clients effectively.

Responsibilities

• Acknowledge receipt of customer complaints.
• Conduct thorough investigations and gather relevant information.
• Ensure compliance with FCA DISP regulations.

Skills

Prior complaints experience

Excellent communication skills

Ability to work under pressure

Empathy and understanding

Job description

Overview

Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve:

• Acknowledging receipt of customer complaints
• Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered
• Ensuring complaints are dealt with in accordance with FCA DISP regulations
• Liaising with policy holders and keeping them informed of how their complaint in progressing
• Liaison with the Financial Ombudsmen Service
• Providing insight / ideas to colleagues as to process and procedural improvement
• Ensuring complaints are expedited as effectively and efficiently as possible

Responsibilities

Qualifications

Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding.

Opportunity

This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.