Complaint Experience Lead

Abri View All Jobs; Bracknell; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Life cover 5x salary

Health & wellbeing packages

Cycle to work

Holiday buy/sell option

Pension 10%

Job summary

Abri is looking for a Complaint Officer to guide customers through the complaint handling process, acknowledge and investigate their case and reach a fair outcome. You will be the customer’s ambassador, communicating with stakeholders and colleagues at all levels.

Based in Bracknell, you will work from our Bracknell office a minimum of three days per week to connect with colleagues, with the remaining days flexible.

Qualifications

Responsibilities

• Deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.
• Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
• You'll be working from our Bracknell office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

Job description

Abri is looking for a Complaint Officer to guide customers through the complaint handling process, acknowledge and investigate their case and reach a fair outcome. You will be the customer’s ambassador, communicating with stakeholders and colleagues at all levels.

Based in Bracknell, you will work from our Bracknell office a minimum of three days per week to connect with colleagues, with the remaining days flexible.