Complaint administrator - Newport

EQHazellCarr; Belfast; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading company in Belfast seeks a Complaint Administrator responsible for handling customer complaints and maintaining accurate records. This full-time role offers a competitive rate of pay, working within a supportive team environment to enhance your financial product knowledge and customer service skills.

Qualifications

• Experience in customer service is essential.
• Strong oral and written communication skills required.
• Attention to detail and time management skills valued.

Responsibilities

• Manage inbound customer complaints and log information.
• Prepare and load complaints onto the system accurately.
• Contact third parties for information to support investigations.

Skills

Customer service experience

Knowledge of financial service industry

Strong oral and written communication

Attention to detail

Job description

Complaint administrator - Newport, Belfast

Client:

Location:

Belfast, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a20eadb4b1aa

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

As a complaints administrator you will be responsible for taking inbound calls from customers regarding lending complaints and logging information onto the system as well as supporting with administrative functions.

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.

What you’ll be doing:

• Take ownership of new complaint calls and update customers on the status of existing complaints.
• Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
• Take ownership of cases and contacting third parties for evidence and information to support case investigations.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

What we’d like to see from your application:

• Previous experience within customer service.
• Knowledge of the financial service industry and regulations.
• Strong oral and written communication.
• Confidence on the phone to interrogate and collect key information.
• Great prioritising and time management.
• Strong attention to detail.

Location: Newport (parking on site available) You will be expected to work fulltime from the office in Newport.

The rate on offer: £150 per day Via Umbrella with opportunity to increase to £165 after passing accreditation.

Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.

Duration: Initially 3 months, with opportunity to extend.

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Created on 29/06/2025 by TN United Kingdom