Competitions Operations Administrator

DFL; Twickenham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A UK sporting organization is seeking a Competitions Operations Administrator to join their Player Experience team. This fixed-term role involves supporting the planning and administration of community rugby competitions. Ideal candidates will have strong customer service and administrative skills, with experience in project coordination and effective communication. Join us to enrich lives through the sport of rugby.

Qualifications

• Experience of working in a customer-facing role, providing guidance and support.
• Strong experience in an administrative role with an aptitude for budgets and spreadsheets.
• Project coordination experience on a national or regional scale.
• Strong organizational skills and attention to detail.
• Effective oral and written communication skills.

Responsibilities

• Support day-to-day delivery for competitions and stakeholder groups.
• Manage and deliver rugby events for community rugby competitions.
• Establish strong relationships with partners involved in competitions.
• Act as an ambassador for the RFU, promoting its values.

Skills

Customer service experience

Administrative skills

Project coordination

Organizational skills

IT literacy

Effective communication

Education

Degree level education

Tools

Microsoft Office

Smartsheet

Job description

Job Description

With the Women's Rugby World Cup taking place here in England this year, it's an incredibly exciting time to join the RFU and working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Competitions Operations Administrator to join our Player Experience team on a Fixed Term basis.

The Role:

We are looking for a Competitions Operations Administrator to join our Competitions team tosupport the planning, implementation, administration and operational delivery of RFU community rugby competitions and related projects. This is a key role, leading the administrative functions needed to support competition delivery as well as managing special projects and events to support those competitions from time to time, ensuring that all aspects of each area are delivered to the highest standards. The role holder will need to provide high levels of customer service and have day to day relationships with an array of stakeholders across the team, wider RFU and externally, including but not limited to RFU Council and Committee members, Clubs, Schools and other volunteers/partners.

The Team:

The Competition Operations Team is made up of a manager and two other experienced administrators who deliver priority RFU Men’s, Women’s & Age-Grade cup and league competitions across the country. These competitions include but are not limited to: Continental Tyres Schools Cup, Boys & Girls National Clubs Cups and the County Championships. There is support required for the RFU Men’s and Women’s league structures working with volunteer organisers as well as RFU staff. Work is typically homebased, with quarterly team meetings across the country, as well as event delivery responsibilities across the country. There are also occasional dates requiring travel to Allianz Stadium.

Some key responsibilities include:

• Provide administration and operational support for day-to-day delivery for each priority competition, project and stakeholder group, supporting direct team, volunteer teams and committees as required, including any support for reviews of these competitions.
• Support regulation administration and application, including advising and educating stakeholders
• Work with the other administrators to maintain levels of service during peak workload periods within the team, contributing to a high-quality experience.
• Have specific responsibility for preparing, producing and circulating to all participants and stakeholders the appropriate documentation (fixtures, regulations, contact lists, briefing documents, etc.), maintaining systems, processes and databases, always ensuring accuracy, collecting competition and event feedback collating dates, results and chasing missing information, etc.
• Manage and deliver rugby events for community rugby competitions
• Establish effective and strong relationships with all partners whether staff, commercial or voluntary who are involved in the competitions or projects and assist in volunteer recruitment for local projects
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Experience of working in a customer facing role, providing guidance and support.
• Strong experience in an administrative role with a good aptitude to work with figures, budgets and spreadsheets and ideally with some experience in sport competition/development/rugby or other similar areas (e.g. charitable sector, agency)
• Experience of working with multiple organisations at the same time across different levels.
• Project coordination experience on a national or regional scale.
• Confidence and experience in dealing with a wide range of people and building relationships across organizations with diverse priorities, working in multi-functional teams and communicating effectively.
• Demonstrable team working & relationship building experience, including with volunteers
• Strong organisational skills, keen attention to detail and a flexible customer orientated approach. With experience of working in a deadline driven environment.
• Effective oral and written communication skills including report writing and delivering effective demonstrations.
• IT literate and competent in the use of Microsoft Office applications.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Degree level education or higher.
• Competent in the use of Smartsheet.
• An interest in sport and rugby.
• Recent / relevant experience of the rugby environment / strong practical understanding of the rugby / sporting landscape in England.

Additional Information:

• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [e-mail].
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questionshere.

* We recommend keeping a copy of the JD to hand as you may wish to revisit the role requirements in the event you are invited to interview.