Competency Developer Manager - Train Dispatch (3190)

Govia Thameslink Railway; Brighton, City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A railway company in Brighton is seeking a Competency Developer Manager to oversee and enhance train dispatch operations. The role involves developing a competent team, ensuring operational safety, and responding to incidents. Successful candidates will hold a train dispatch license and have experience in an operational role for at least 12 months. A competitive benefits package including free travel and training opportunities is also offered.

Benefits

Free travel across the network

Privilege-rate Oyster card for London travel

Up to 75% discount on journeys with other train operating companies

Final salary pension scheme

Comprehensive training

Career progression opportunities

Qualifications

• Experience in an operational role for a minimum of 12 months.
• Current train dispatch license holder.
• Ability to assess staff objectively.

Responsibilities

• Develop and maintain a competent team of train dispatch staff.
• Respond as first line on call during operational incidents.
• Conduct initial investigations for incidents and gather evidence.

Skills

Train dispatch competence

IT skills

Coaching techniques

Excellent interviewing skills

Education

Train dispatch license

Tools

Microsoft Office

Teams

Job description

Competency Developer Manager - Train Dispatch (3190)

Location:

Competency Developer Manager - Train Dispatch

About the Role

Working with the Area Management team you will develop and maintain a high performing team of train dispatch competent staff within an nominated group through effective application of all Southern competence and policy requirements.

Work with the local management team for the station groups to be a collaborative, on-sight and visible team working towards sharing increasing safety and productivity standards.

Further responsible for responding as first line on call response for operating incidents involving station staff, ensuring the safety of operational personnel and the incident. Undertake initial incident investigations, gather appropriate evidence, initiate alcohol and drugs screening as appropriate and provide associated reports and documentation in accordance with Company Procedures and Rail Group Standards.

Our team of CDMs cover the whole GTR network and will have on-call periods.

What You\'ll Need

Competency

• Able to demonstrate and maintain competence in all station dispatch activities and show an ability to assess other staff in an objective, dispassionate and development-focused manner.
• Able to support other areas of the CD-Oteam with supporting assessments as and when required.

Qualifications

• Train dispatch competence outside of the Post Qualified period (12 months) with no form of current or live development plan.
• IT skills - basic use of Microsoft Office, Teams and ability to learn other software as required
• Basic report and email writing skills

Experience

• Experience of an operational role, must be a current train dispatch license holder, and ability to understand thoroughly how to manage the risks associated with dispatch activity and safety management.
• Experience within an operational role for a minimum of 12 months.
• Experience or understanding of coaching techniques in some format
• General Management experience would be preferable
• Excellent interviewing skills and techniques

The attainment of qualifications to perform the role fully may be supported for a defined period in your initial employment.

We\'re proud to be Fair, Accountable, Collaborative, Transparent, and Open-Minded — and we\'re looking for someone who shares these principles. You\'ll also feel respected, valued, and safe working here.

In addition to a competitive package, you\'ll receive:

• Free travel across our network
• A privilege-rate Oyster card for London travel
• Up to 75% discount on journeys with other train operating companies
• A final salary pension scheme
• Comprehensive training and opportunities for career progression
• Access to a range of industry-leading benefits

GTR are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed. #LI-AP

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. I\'d never considered a job in HR or mentoring before then, but he said I\'d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”

“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I\'m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you\'re making a difference to customers, no matter what role you\'re in as at the end of the day they\'re the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you\'ve always had an interest in rail, or maybe you\'re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”