Compassionate Night Support Worker for Safe Sleep Exeter

Julian House-Employees; Exeter; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Rewards Platform

Employee Assistance Programme

Health Cash Plan

27 days annual leave

Birthday day off

Pension scheme

Staff discount 30%

Job summary

Alongside is the new name for Julian House. We are seeking compassionate Safe Sleep Night Support Workers to join our winter emergency accommodation service in Exeter, working 9pm–8am on a 4-on/4-off rota, including weekends and bank holidays.

This fixed-term contract role offers a stable night-shift environment with a focus on trauma-informed support and safeguarding. You will work alongside an on-duty Security Officer, help residents with immediate needs, and assist with records, welfare

Qualifications

• A compassionate, non-judgemental and person-centred approach to supporting vulnerable individuals.
• The ability to remain calm, professional and resilient in challenging or emergency situations.
• An understanding of homelessness, social exclusion and the barriers people may face when accessing support.
• Strong communication and interpersonal skills, with the ability to build positive relationships whilst maintaining professional boundaries.
• Good IT and administrative skills, including maintaining accurate records and case notes.
• A commitment to safeguarding, equality, diversity and inclusion.
• Experience working with people experiencing homelessness, vulnerable adults, supported accommodation services, or individuals with complex needs would be advantageous. We also welcome applications from people with relevant lived experience.

Responsibilities

• Welcoming clients into the service and helping to create a safe, supportive and respectful environment throughout the night.
• Conducting regular welfare checks, responding appropriately to concerns, and ensuring clients feel safe and supported.
• Supporting clients with immediate practical needs, including access to food, refreshments and basic amenities.
• Maintaining accurate client records, completing incident reports and recording safeguarding concerns in line with organisational procedures.
• Working closely with colleagues, outreach teams and partner agencies to ensure effective support and clear handovers between services.
• Helping to maintain a clean, safe and welcoming accommodation environment, including preparing sleeping areas and contributing to housekeeping duties.

Skills

Night shift resilience

Compassionate approach

Strong communication

Safeguarding

IT and admin skills

Lived experience welcome

Holistic support

Job description

Alongside is the new name for Julian House. We are seeking compassionate Safe Sleep Night Support Workers to join our winter emergency accommodation service in Exeter, working 9pm–8am on a 4-on/4-off rota, including weekends and bank holidays.

This fixed-term contract role offers a stable night-shift environment with a focus on trauma-informed support and safeguarding. You will work alongside an on-duty Security Officer, help residents with immediate needs, and assist with records, welfare