Compassionate Clinical Admin & Records Coordinator

NHS Ayrshire & Arran; Ayr; On-site; GBP 20,000 - 28,000; Full time

Job summary

The Ayrshire Hospice is seeking a Clinical Administration professional to deliver comprehensive administrative support across clinical services. You will manage patient records, referrals and appointments, while coordinating with clinical teams and external agencies with empathy and discretion.

Proficiency in Microsoft Office is essential, along with excellent communication and organisational skills to handle sensitive information in a busy healthcare environment.

Qualifications

• Experience working in a busy environment with competing priorities.
• HNC in Business Administration or relevant administrative qualification, or equivalent experience.

Responsibilities

• Provide a comprehensive administrative service, ensuring tasks are completed accurately and on time.
• Prepare, format and distribute correspondence, reports and meeting papers.
• Maintain electronic and paper filing systems.
• Process incoming and outgoing correspondence and communications promptly.
• Support patient pathways and maintain accurate records on the Hospice management system.
• Coordinate appointments, clinics and service activities.
• Liaise with external agencies and transport services as required.
• Support multidisciplinary team meetings with agendas, papers and minutes.

Skills

Excellent communication

Attention to detail

Teamwork

Confidentiality & GDPR

Independent & proactive

Education

HNC in Business Administration

AMSPAR / Medical Terminology (Desirable)

Tools

Microsoft Office

Job description

The Ayrshire Hospice is seeking a Clinical Administration professional to deliver comprehensive administrative support across clinical services. You will manage patient records, referrals and appointments, while coordinating with clinical teams and external agencies with empathy and discretion.

Proficiency in Microsoft Office is essential, along with excellent communication and organisational skills to handle sensitive information in a busy healthcare environment.