Community Welfare Advisor

Disability North; North East; On-site; GBP 14,000 - 24,000; Part time

Job summary

A nonprofit organization supporting disabled individuals seeks a Community Welfare Advisor to provide person-centred, practical advice. Responsibilities include supporting individuals with social care and welfare benefits and collaborating with partners for change. This entry-level role offers growth opportunities in a flexible, supportive environment with 21 hours per week and competitive pay.

Benefits

Flexible working arrangements

25 days annual leave plus bank holidays

Ongoing support and training

Qualifications

• Experience of social care or welfare benefits systems.
• Strong communication skills – compassionate and clear.
• Ability to transfer information onto forms.
• Excellent organization, IT, and time management skills.

Responsibilities

• Provide advice on social care and welfare benefits.
• Support individuals in challenging decisions and appeals.
• Assist with benefit application forms and represent at tribunals.
• Collaborate with partners to facilitate real change.

Skills

Communication skills

Understanding of Care Act 2014

Organizational skills

IT skills

Team spirit

Job description

We're Hiring: Community Welfare Advisor

Location: The Dene Centre, Newcastle upon Tyne

Hours: 21 hours per week, Monday to Friday (flexible working considered)

Rate: £23,836.18 (pro rata) Actual salary: £14,301.708

Closing date: Friday 15th August 5pm


Are you passionate about social justice, inclusion, and enabling disabled people to live with independence, choice, and control? Do you want to be part of a values-led team that challenges inequality and works to remove barriers in society?

At Disability North, we are looking for a Community Welfare Advisor to join our Advice Team, someone who believes that lived experience is powerful, who listens without judgement, and who is committed to making systems work better for the people they were built to serve.

This entry-level role offers the chance to grow and develop in a supportive environment, with the potential to move into a full-time role. Whether you’ve gained your knowledge through work, volunteering, or your own life, we welcome applications from those with passion, empathy, and a desire to learn.


What you'll do:

You’ll be a key contact for disabled people and their families, offering support that is person-centred, practical, and rights-based.
Your work will include:

Providing advice on social care, health systems, and welfare benefits.
Supporting people to challenge unfair decisions and appeal care charges or benefit rejections.
Provide face to face and telephone advice and information, assist with the completion of benefit application forms and represent at tribunals.
Signposting to other advice organisations
Working collaboratively with partners and professionals to make real change.


What you’ll bring

We’re looking for someone with:

Experience (formal or lived) of social care or welfare benefits systems.
Strong communication skills – compassionate, clear and collaborative
Able to take information given by individuals and transfer it onto forms, some are online and some are paper based.
An understanding of the Care Act 2014 and a commitment to the social model of disability.
Excellent organisation, IT and time management skills.
A team spirit, a proactive approach and alignment with our organisational values.


What we offer

A welcoming, inclusive workplace with a brilliant team.
Ongoing support and training to help you grow your skills.
Flexible working arrangements
25 days annual leave plus bank holidays, we offer an additional day per year of service up until 5 years.




We especially welcome applications from disabled people, carers, and people from minoritised communities.

If you’re not sure you meet every requirement but feel passionate about the role – we encourage you to contact us.

Closing date for applications: 5pm Friday 15th August 2025

Interviews will be held on Wednesday 3rd September 2025


Application packs are available by e-mail from Keith Moore, Team Manager: [e-mail]

Or you can download here: Community Welfare Advisor Application Form

Alternatively, you can send an up-to-date CV with a covering letter describing how you feel you could meet the role.

If you require an application in another format, please contact Keith Moore on 0191 2840480.

For more information, please see the Job Description




Please note: an enhanced DBS check and regional travel may be required.