Community Transport Coordinator Carmarthenshire

Age Cymru Dyfed; Llanelli; On-site; GBP 20,000 - 30,000; Full time

Job description

On the Go – Ar Y Ffordd Community Transport Travel Scheme

This service is a Motability Grant funded partnership between Age Cymru Dyfed and Dolen Teifi, a local community transport provider.
The project aims to fill a significant service gap by procuring 10 wheelchair accessible cars over the next two years. These vehicles will be located within 10 community locations, giving people living with disabilities transport solutions to access not just essential appointments but also social and fun activities.
The scheme will offer volunteer drivers or train family members to be authorized drivers.
The service will additionally aim to identify further support needs for clients and significantly support the wellbeing and quality of life of Carmarthenshire residents. The initiative will build both immediate support capacity and long-term strategies to ensure the well-being of older adults, shaping future services for community accessible transport.

Your role will involve working with the transport team lead (line manager) to coordinate the requests for transport. This role will triage the calls and work with the coordinator in Dolen Teifi to match vehicles and volunteer drivers to the requests.
The role will be the first point of contact responsible for recording the clients on the CRM system (Charitylog) and also building rapport and trust with the callers to identify any other support needs that Age Cymru Dyfed can assist with or signpost to an appropriate agency.
The role could involve attendance at events and meetings to promote the service. Additionally, you will:

1. Ensure accurate data input into client records in compliance with GDPR requirements.
2. Ensure clients understand the process and receive all relevant information regarding the pickup locations to assist drivers.
3. Cover for the team lead when needed to ensure that the service maintains accessibility.
4. Ensure signposts and referrals are recorded accurately.
5. Monitor service user feedback to drive continuous service improvement.
6. Liaise with Dolen Teifi to ensure vehicle coordination.
7. Work as part of a team with other advice staff and volunteers.