Community Tenancy & Estate Officer

Citizen Housing Group; Coventry; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Annual leave 26 days + bank holidays

Generous pension scheme

Health insurance

Flexible working hours

Career development

Job summary

Citizen Housing Group in Coventry is seeking a dedicated Neighbourhood Officer to manage tenancy and estate responsibilities across a patch of around 500 properties. This permanent, full-time role offers a salary of £37,595 and a 37-hour week, with mobile working options.

You will work closely with Income Officers, Lettings Officers and the Tenancy Sustainment Team, delivering safeguarding, anti-social behaviour responses and tenancy reviews while building strong partnerships with customers and

Qualifications

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent IT skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current driving licence and access to a car

Responsibilities

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

Skills

Interviewing

IT skills

Relationship building

Flexibility

Resilience

Self-motivation

Driving licence

Job description

Citizen Housing Group in Coventry is seeking a dedicated Neighbourhood Officer to manage tenancy and estate responsibilities across a patch of around 500 properties. This permanent, full-time role offers a salary of £37,595 and a 37-hour week, with mobile working options.

You will work closely with Income Officers, Lettings Officers and the Tenancy Sustainment Team, delivering safeguarding, anti-social behaviour responses and tenancy reviews while building strong partnerships with customers and