Community Technician

Integrated Care System; Tetford; On-site; GBP 22,000 - 29,000; Full time

Job summary

A community healthcare organization is looking for a Community Technician to join their supportive team. Responsibilities include collecting blood samples, conducting health checks, and reporting findings. Candidates should have healthcare experience, specifically in venepuncture, and must possess a valid driving license. This position requires flexibility, as visits will involve travelling to various locations within the community.

Qualifications

• Previous healthcare experience and competency in venepuncture are highly desirable.
• Must hold full and valid driving licence and have access to a vehicle.

Responsibilities

• Collect blood samples from patients in accordance with agreed procedures.
• Ensure samples are correctly identified and delivered on time for analysis.
• Report any concerns to the Senior Registered Nurse.

Skills

Ability to work effectively within a team

Good observational and reporting skills

Tact, diplomacy, empathy and sensitivity

Ability to use own initiative

Knowledge of SystmOne

Education

GCSEs Band 4 or equivalent in English, Maths and Science

Evidence of ability to study and undertake phlebotomy training

Job description

Go back Norfolk Community Health and Care NHS Trust

Community Technician

The closing date is 31 August 2025

The post holder will work as part of a community nursing team, visiting people in their homes to carry out venepuncture, and other tests and will report back to their wider team and to primary care.

Your team base will be in Thetford. This post involves travelling in the South areas of Norfolk, including towns and villages around these areas.

Previous healthcare experience and competency in Venepuncture are highly desirable.

Main duties of the job

Tobe responsible for carrying outvenepuncture, capillary blood sampling, observations and ECGs for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.

The postholder will also order and restock stores for their team.

About us

You will join a supportive and friendly team who work closely with GP surgeries. The successful applicant will be flexible and help with the wider South Place community teams as required.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Job responsibilities

Key Areas of Responsibility

• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that days collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.

Main responsibilities

Clinical

• Undertake phlebotomy training and apply competency based treatment techniques (i.e. Venepuncture, Near patient testing) following request from qualified practitioner.
• Undertake technician training (no interpretation required) to obtain pulse, temperature, blood pressure and ECG readings
• To maintain confidentiality and dignity at all times.
• Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
• Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
• To contribute to health promotion initiatives.
• Contribute to the requisitioning of supplies and equipment
• Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
• Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. venepuncture.
• Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
• Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary.

Professional

• Attend in-house and competency training as required developing current job role.
• Be aware of limitations of own scope of practice and competency, and when to request assistance in daily practice and in emergency situations.
• Acknowledge and recognise peoples expressed beliefs, preferences and choices.
• Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
• Actively contribute to team working and express ideas on improving services for users and the team.
• To be committed to working in a changing environment responding positively to new demands and changes and to be willing to be flexible to the changing needs of the service.
• Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.

Organisational

• Undertake mandatory training as required.
• Partake in the Personal Development Review process.
• Follow Trust policies, and local procedures.
• Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
• Ensure absence reporting is undertaken as determined by Clinical Leader and Trust Policy.
• Contribute to clinical audit as required.
• Complete the staff survey as required.
• Take part in clinical supervision as per Trust Policy

Person Specification

Qualifications

• GCSEs Band 4 or equivalent in English, Maths and Science or equivalent
• Evidence of ability to study and undertake phlebotomy training
• Phlebotomy experience and/or training

Skills, Abilities and Knowledge

• Ability to work effectively within a team and also independently
• Highly motivated
• Able to provide high standards of care
• Tact, diplomacy, empathy and sensitivity
• Ability to use own initiative
• Good observational and reporting skills
• Able to work flexibly to meet the patient and service needs
• Be able to kneel, bend and stoop, and work in cramped environments
• Have basic IT and standard keyboard skills
• Knowledge of SystmOne
• Aware of issues in community and health care

Experience

• Experience of dealing face to face with members of the public
• Experience of working within a care setting
• Experience in a Pathology Department

Communication

• Good interpersonal skills
• Able to communicate effectively using the English Language

Personal Attributes and Behaviours

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people
• Able to prioritise

Other

• Must hold full and valid driving licence and have access to a vehicle in order to travel to patients, clinics, base and meetings as required

Personal and People Development

• Ability to manage stressful situations
• Be a team player
• Responds positively to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk Community Health and Care NHS Trust