Community Support Worker - Restormel

NHS; St. Austell, Fowey, Newquay; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a dedicated team at a leading NHS community and mental health provider in Cornwall. In this rewarding role, you will deliver essential care and support to individuals in their homes, contributing to their recovery and well-being. With opportunities for bespoke training and development, you will engage with patients, assist with personal care, and ensure their comfort. Your flexibility and communication skills will be vital as you work within a supportive environment, making a positive impact on the lives of those in your community. This is a chance to be part of a caring organization that values its people and strives to provide excellent health services.

Benefits

Travel cost support

Pool cars available for work use

Bespoke training provided

Qualifications

• NVQ Level 3 qualification in care or equivalent experience required.
• Experience in a care setting is essential.

Responsibilities

• Support patients with meals and personal care.
• General social interaction with patients and reporting concerns.
• Assist with domestic duties and support trained staff.

Skills

Good Communication Skills

Flexibility

Ability to Cope Under Pressure

Education

NVQ Level 3 in Care

GCSE Maths & English

Job description

Cornwall Partnership NHS Foundation Trust

The role is similar to a Health Care Assistant in that you will be delivering great care and supporting reablement for people in mainly in their own homes.

You will be within the Restormel Primary Care Network, covering Newquay, St Austell, Fowey and China Clay. Travel costs for journeys during work time are supported and pool cars are also available for work use.

You will need to demonstrate good communication skills and a positive approach to people who may have communication difficulties or who have challenging health needs.You will be part of a dedicated team and will be provided with bespoke training to support your development in this role.

You will be required to work a rota that covers 7 days a week from 08:00 to 20:00 hours. Flexibility within this rota, and geographical location, will be important.

This is a lone worker post.

Proposed interview date: to be confirmed

Main duties of the job

• General social interaction with patients, talking, observing and escalating concerns
• Supporting patients with meals including preparation and service
• Assisting patients with personal care utilising a recovery/reablement ethos in all interactions
• Support wider team with domestic and housekeeping duties
• Meeting and greeting
• Putting away stock
• Carrying out and supporting with other duties our trained and experienced staff need completing
• To report any concerns or issues to the manager in charge
• To make or receive telephones calls

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Date posted

25 April 2025

Agenda for change

Band

Band 3

£24,625 to £25,674 a yearPer Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

201-25-278-A

Job locations

Restormel

PL26 6AD

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education, Qualifications and Experience

• NVQ Level 3 qualification in care or equivalent experience
• Evidence of experience in care setting
• Additional relevant training in Healthcare

Skills and Aptitude

• Flexible in attitude and willing to support in other teams when required
• Good Communication Skills
• Ability to cope under pressure

Job summary

The role is similar to a Health Care Assistant in that you will be delivering great care and supporting reablement for people in mainly in their own homes.

You will be within the Restormel Primary Care Network, covering Newquay, St Austell, Fowey and China Clay. Travel costs for journeys during work time are supported and pool cars are also available for work use.

You will need to demonstrate good communication skills and a positive approach to people who may have communication difficulties or who have challenging health needs.You will be part of a dedicated team and will be provided with bespoke training to support your development in this role.

You will be required to work a rota that covers 7 days a week from 08:00 to 20:00 hours. Flexibility within this rota, and geographical location, will be important.

This is a lone worker post.

Proposed interview date: to be confirmed

Main duties of the job

• General social interaction with patients, talking, observing and escalating concerns
• Supporting patients with meals including preparation and service
• Assisting patients with personal care utilising a recovery/reablement ethos in all interactions
• Support wider team with domestic and housekeeping duties
• Meeting and greeting
• Putting away stock
• Carrying out and supporting with other duties our trained and experienced staff need completing
• To report any concerns or issues to the manager in charge
• To make or receive telephones calls

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a yearPer Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

201-25-278-A

Job locations

Restormel

Newquay, St Austell, Fowey, China Clay

Newquay, St Austell, Fowey, China Clay

PL26 6AD

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education, Qualifications and Experience

Essential

• NVQ Level 3 qualification in care or equivalent experience
• Evidence of experience in care setting

Desirable

• Additional relevant training in Healthcare
• GCSE Maths & English or equivalent qualification

Skills and Aptitude

Essential

• Flexible in attitude and willing to support in other teams when required
• Good Communication Skills
• Ability to cope under pressure

Person Specification

Education, Qualifications and Experience

Essential

• NVQ Level 3 qualification in care or equivalent experience
• Evidence of experience in care setting

Desirable

• Additional relevant training in Healthcare
• GCSE Maths & English or equivalent qualification

Skills and Aptitude

Essential

• Flexible in attitude and willing to support in other teams when required
• Good Communication Skills
• Ability to cope under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Restormel

Newquay, St Austell, Fowey, China Clay

Newquay, St Austell, Fowey, China Clay

PL26 6AD

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Restormel

Newquay, St Austell, Fowey, China Clay

Newquay, St Austell, Fowey, China Clay

PL26 6AD

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

£24,625 to £25,674 a yearPer Annum / Pro Rata