Community Support Worker (Part time)

Cyfannol Womens Aid; Pontypool; On-site; GBP 23,000 - 25,000; Part time

Job summary

A local charity in Pontypool is seeking a compassionate individual to provide specialized support for adults and families affected by domestic abuse and violence. This part-time position (21hrs/wk) involves creating trauma-informed support plans and collaborating within community settings. A valid driving license and access to a car are essential. The charity promotes a diverse and inclusive workplace and encourages applications from all community members.

Qualifications

• Current valid driving license and access to a car.
• Experience in providing support to individuals affected by abuse.
• Strong ability to work within a team and collaboratively.

Responsibilities

• Provide specialized, holistic support to adults and families experiencing abuse.
• Collaborate with individuals to create personalized support plans.
• Manage risk and safeguarding concerns sensitively.
• Maintain accurate records and participate in service improvement.

Skills

Compassion

Team collaboration

Trauma-informed approach

Communication

Risk management

Job description

Working Pattern: Primarily based in Torfaen. Offices are open 9am to 5pm, Monday to Friday. All staff must work flexibly on occasions to meet the needs of the women and children.

Salary: £23,970 - £24,480 (pro-rated) after successful completion of 6 months’ probation

Location: Contractually based in our Hwb in: Pontypool. Covering referrals from: Torfaen

Contract type: Permanent (in line with funding). Agile – working where and when required, to do the job most effectively

Hours & working Pattern:

• 21hrs per week (Part time)
• Monday’s Wednesday and Fridays
• All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
• Participate in organisational on call rota (paid)

Accountable to: Support Service Coordinator

Purpose of the post: To provide specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence, and are being supported within Community services in Torfaen

Who are we looking for? We are looking for a compassionate, reflective, and person-centred individual to join our team in delivering trauma-informed support to adults and families. This role is about more than providing a service—it’s about striving for people to feel safer, gain more control, and have choice over decisions about their future.

You’ll work collaboratively to create environments where individuals feel seen, heard, and respected, and where their experiences and strengths shape the support they receive.

Specific responsibilities

• Collaborate with individuals and team members to provide trauma-informed support to a caseload of adults and young people within community settings.
• Assess and manage risk sensitively and collaboratively, promoting safety through strengths-based approaches that recognise each person’s lived experience.
• Co-develop personalised support and/or safety plans with individuals, ensuring goals are meaningful, achievable, and shaped by the person’s own priorities and values.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.
• Maintain accurate, timely, and confidential records that reflect the support provided, using respectful, person-centred language
• Provide clear, compassionate signposting to internal and external services, guided by the individual’s expressed needs, interests, and readiness.
• Create regular opportunities for feedback, ensuring Cyfannol’s services are shaped by the voices and experiences of those supported.
• Contribute to audits and reporting, engaging positively with service improvement plans and recognising the value of reflective learning and continuous development.
• Participate actively in clinical and managerial supervision, using these spaces for reflection, learning, and maintaining emotional wellbeing in a supportive environment.
• Build and maintain respectful, collaborative relationships with external agencies, advocating for the needs and rights of individuals in a way that promotes trust and partnership.

General responsibilities

• Contribute to the development and achievement of our Vision, Mission and Objectives.
• Promotion of our values, culture and aspirations.
• Creation of a safe, supportive and explorative working environment.
• Promotion of Equity, Diversity and Inclusion.
• Upholding of our Policies and Procedures.

A current valid driving licence, access to a car and insurance covering business use are essential for this role.

Closing Date: 21st October 2025

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.