Community Support Worker - Integrated Referral Hub

NHS; Hereford; On-site; GBP 20,000 - 30,000; Full time

Job summary

NHS is seeking a dedicated Community Support Worker for its Integrated Referral Hub. In this role, you will respond to non-injured patients and assist them in regaining independence at home. Join a progressive team that offers opportunities for growth and a supportive work environment.

Qualifications

• CPD Diary effectively demonstrating levels of learning and reflection from courses/experiences.
• Experience of working in a Health/Social Care/related environment.
• Experience in a community setting.

Responsibilities

• Respond to patient calls and provide necessary support.
• Conduct assessments to ensure patient safety.
• Assist patients with basic care requirements.

Skills

Knowledge of Health Promotion

Awareness of Health and Safety

Experience of working in a community setting

Education

Experience of working in a Health/Social Care environment

Tools

Microsoft Office

Job description

Community Support Worker - Integrated Referral Hub

We have an exciting opportunity to come and join our expanding Community Integrated referral hub team.

The role of Community Support worker is an integral part of the CIRH team, as a Community Support Worker, you will be the first responder to the patient and will provide care and support to non injured patients who have fallen in their own homes. By first response, we simply mean that you are the first person there to support.

As this is a new and exciting role, there will be plenty of opportunity to grow and develop yourself and your skill set.

As we are a 7 day service, the hours will be worked across those 7 days on a rota basis. You will be integrated within the team to meet the demands of the business.

Hours and days can be flexible to support the candidate, this can be discussed at interview.

Main duties of the job

Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.

• Assess the patient to ensure that they are not injured and it is safe for you to assist
• Support the patient in regaining an upright position, with the support of a multitude of equipment
• Support the patient with any basic care requirements
• Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
• Complete the evaluation form using our EMIS system for the patient
• Complete any onwards referrals for the patient
• Add any follow up calls & complete when neccessary
• Be part of the whole CIRH (Community Integrated Referral Hub) Team
• Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

• CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
• Experience of working in a Health/Social Care/related environment
• Experience of working in a community setting

Skills, Knowledge & Abilities

• Knowledge of Health Promotion
• Awareness of Health and Safety and Manual Handling requirements
• Experience of and ability to use IT programmes,
• including Microsoft Office products

Experience

• Awareness of Health and Safety and Manual Handling requirements
• Experience of working in a Health/Social Care/ related environment
• Experience of working in a community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.