Community Support Worker - Career Graded

Leicestershire County Council; Leicester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A local council in England is seeking a Community Support Worker to support individuals in accessing resources and conducting assessments under the Care Act 2014. This role involves visiting clients in various settings, developing support plans, and ensuring the safety of individuals. The position offers a flexible hybrid working model and requires a Level 2 in Maths and English, along with relevant social care experience.

Benefits

Flexible working options

Career development opportunities

Qualifications

• DBS enhanced check for a regulated activity is required.
• Relevant experience in social care setting required.
• Understanding of needs and risk assessments necessary.

Responsibilities

• Engage with individuals and families to assess needs and develop support plans.
• Conduct reviews of existing support plans and make necessary updates.
• Identify and report safeguarding concerns.

Skills

Communication skills

Negotiation skills

Conflict management

Education

Level 2 in Maths and English

Job description

Overview

As a Community Support Worker, you will meet with individuals, families and carers to connect, listen and, where necessary, undertake an assessment under the Care Act 2014. Where there is an eligible need, you will devise a plan for how the person can access the support they require. This may include connecting with their local community, referral to other agencies, or providing services to support unmet needs. You will identify and report safeguarding concerns, consider mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. Your team will have an office base and can work in a hybrid way. You will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.

Vacancies

• Accommodation Review (X2 permanent, 37 hours per week) - Glenfield, Leicestershire
• Domiciliary Review (permanent, 37 hours per week) - Glenfield, Leicestershire

About the teams

The Accommodation Review team completes annual reviews for people living in residential care, supported living and shared lives services. They complete Care Act assessments, Mental Capacity assessments and assess eligibility, and work closely with the fee review team to complete care cubed assessments and annual care uplifts.

As a Community Support Worker in the Domiciliary Review Service, you will work directly with individuals, families, and carers to build connections and actively listen to their experiences. Your primary role will be to carry out reviews of the support currently in place to ensure it continues to meet the person’s eligible needs. This involves collaboratively reviewing existing Support Plans to confirm they are delivering the intended outcomes. Where ongoing eligibility is confirmed, you will update the Support Plan to make the best use of available community resources and broaden opportunities for the individual. This may include making referrals to other services and working closely with a range of professionals and organisations. You will also be responsible for identifying and reporting any safeguarding concerns, assessing mental capacity where appropriate, and responding to high-risk situations that may impact a person’s safety or liberty. The team operates from an office base with the flexibility of hybrid working. You will carry out visits in people’s homes or other locations as agreed with the individual. Additionally, you will work proactively with carers to ensure their needs and any impacts are recognised and addressed during the review process. Both the Accommodation and Domiciliary teams, although based in Glenfield, cover the whole of Leicestershire as the positions operate county wide including with out of county funded placements.

To find out more about what it’s like to be a Community Support Worker, include Katie’s story here. We are passionate about developing your career in social care.

Career levels

As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete the Learning and Induction Programme and undertake your duties with support and supervision. As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person-centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and Best Interest decisions.

Flexible working

We are keen to support employees to balance their working life with other commitments. Wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Requirements and qualifications

• DBS enhanced check for a regulated activity is required for this post. You will require a valid full driving licence or access to a vehicle for this position.
• Hold a Level 2 in Maths and English
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake needs and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives.

We would also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Disability Confident

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?