Community Support Worker

Herefordshire and Worcestershire Health and Care NHS Trust; Leominster; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 27 days + bank holidays

NHS pension

Flexible working

Family leave support

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking a Community Support Worker in Leominster. The role is NHS AfC Band 3, 30 hours per week, pro-rated for part-time, with a Monday-Friday 09:00–17:00 pattern and no weekends.

You will provide recovery-focused mental health support within a neighbourhood team and contribute to high-quality community care. You'll work with MDTs, support service users and carers, and have opportunities for professional development within a

Qualifications

• Level 3 qualification (e.g., A-level, NVQ3) in Care or equivalent qualification or experience
• Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• Experience working with adults/older adults with mental health problems

Responsibilities

• Work as a key member of the multidisciplinary core team
• Support service users accessing recovery-focused interventions
• Attend weekly MDT meetings and participate in professional meetings
• Provide support and guidance to carers of patients
• Signpost to community-based services to improve social isolation and mental wellbeing
• Flexible work approach to meet service needs

Skills

Communication skills

Literacy & numeracy

Advocacy skills

Recording skills

Liaison skills

Education

Level 3 qualification in Care or equivalent

Level 2 qualification in Care or equivalent

Job description

Main area Support worker Grade NHS AfC: Band 3 Contract Permanent Hours 30 hours per week (Pro-Rated for Part-Time) Job ref 798-8300356

Employer Herefordshire and Worcestershire Health and Care NHS Trust Employer type NHS Site North and West NMHT Etham Street Base Town Leominster Salary £25,760 - £27,476 pro-rated for Part-Time Salary period Yearly Closing 05/10/2026 23:59

Community Support Worker

NHS AfC: Band 3

Job overview

Come and join ever-expanding, friendly, and supportive Neighbourhood Mental Health Team, who pride ourselves in providing outstanding recovery-focused mental health care to patients across the North and West Locality of Herefordshire. We will provide you with a comprehensive induction programme and the resources to develop and progress in a career with the NHS, along with flexibility and continued professional development opportunities whilst being able to access a wide range of wellbeing and support.

30 hours over 4 days a week Monday-Friday 09:00hrs to 17:00hrs. No weekends or Bank holidays

If you are passionate, self-motivated, and enthusiastic individual who is looking to become part of well-established, welcoming team to continue to provide excellent care to the population we serve and be part of future service development then we would have pleased to receive your application and look forward to hearing from you.

Main duties of the job

Work as a key member and resource of the multidisciplinary (MDT) core team.

Aspects of the role would also include close working within the MDT, undertaking and supporting service users accessing the care of the team for recovery-focused interventions.

There is scope for professional development as the Trust has a repertoire of training available to those wishing to extend their skill set. Developing our workforce is important to us, and we are pioneering champion roles across the organisation.

Support registered professionals to deliver evidenced based interventions, managing a caseload of patients.

Supporting and signposting to community-based services to improve social isolation and mental wellbeing.

You will have experience of working with individuals who have mental health difficulties.

The ability to work flexibly as the need of the service demands is essential.

Attend weekly MDT meetings, participate in professional’s meetings, refer and signpost to appropriate services dependent on patient need to improve overall recovery journey.

Provide support and guidance to the carers of patients accessing the services.

Working for our organisation

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support

Detailed job description and main responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Qualifications

• Level 3 qualification (e.g., A-level, NVQ3) in Care or equivalent qualification or experience
• Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post

Knowledge

• The post holder will demonstrate a sound knowledge and understanding of: Communication skills
• The post holder will demonstrate a sound knowledge and understanding of Literacy and numeracy skills
• The post holder will demonstrate a sound knowledge and understanding of observing skills
• The post holder will demonstrate a sound knowledge and understanding of Advocacy skills
• The post holder will demonstrate a sound knowledge and understanding of recording skills
• The post holder will demonstrate a sound knowledge and understanding of liaison skills

Skills and Abilities

• Ability to challenge poor behaviour
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats

Additional Criteria

• Applicants should be able to work flexibly and with minimal supervision.
• The ability to cope with changing situations to routine is also important.
• Able to meet the travel requirements of the post

Experience

• Previous relevant experience working with the client group
• One to one working
• Working with adults/older adults with mental health problems

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.