Band 4 Recovery Coordinator (Intensive/Crisis Team) - Devizes

Avon and Wiltshire Mental Health Partnership NHS Trust; Devizes; On-site; GBP 29,000 - 38,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust in Devizes is seeking a Recovery Coordinator for the North Wiltshire Intensive Team based at Green Lane Hospital. The post is full-time, with potential for flexible hours.

The team provides assessment, home treatment and early discharge support, with a commitment to recovery, person-centred care and working within a multi-disciplinary framework. You will work with service users and carers to plan and review care, while adhering to

Qualifications

• Experience working within mental health services.
• Experience supporting individuals in crisis.
• Right to work in the UK (no visa sponsorship).

Responsibilities

• Undertake recovery co-ordination with MDT for allocated caseload.
• Develop and review care plans with service users and carers.
• Provide defined interventions and activities as part of the care plan.
• Document care activities and maintain records (electronic/paper).
• Plan and participate in discharge planning and other teams' collaboration.
• Promote safeguarding and manage crisis safely.

Skills

Experience in mental health services

Crisis support experience

Education

NVQ Level 3 in Mental Health

Psychology degree

Job description

Job overview

We are looking for a Recovery Coordinator for North Wiltshire Intensive Team based at Green Lane Hospital, Devizes. The position is offering full time hours although alternatives would be considered.

We are ideally looking for someone who has successfully undertaken the NVQ Level 3 in Mental Health, or a Psychology Degree with sufficient experience working within acute mental health. The applicant will need to be enthusiastic and have experience of working with people and families in distress due to mental health crisis and are able to work under pressure. The North Wiltshire Intensive team works to promote recovery and operates a non-exclusion policy.

Right to Work in the UK

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

We are looking to recruit a suitably experienced/qualified recovery coordinator, to join the North Wiltshire Intensive Team.

The Intensive Team is part of the North Wiltshire Access services.

The Intensive Team provides assessment and home treatment to individuals and their carers as an alternative to hospital admission, relapse prevention, short term therapy work and help provide facilitated discharge from hospital.

The team operates 0830 - 2200, 7 days per week, 365 days per year, as such the successful candidate will be expected to be able to undertake a shift pattern of working.

Mental Health Workers in this team, offer a variety of psychosocial skills to service users, whilst working under the guidance of registered practitioners there is also the expectation of lone working at times. The Intensive team has a shared caseload so Mental Health Workers are not required to provide care co-ordination.

Working for our organisation

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

To undertake the role of recovery coordinator alongside an MDT for an allocated caseload of service users organising and participating in the ongoing assessment, planning, delivering and review of care to meet identified physical and mental health social care and well being needs.

This will include:

• Organising and participating in defined assessment methods/activities.
• Developing and reviewing appropriate care plans identifying and organising other resources as appropriate.
• Providing defined interventions/ activities as part of the care plan.
• Completing relevant paper and electronic documentation in line with the care coordinator role.
• Plan and undertaking defined interventions and treatments to enable the individual to meet and develop their ongoing daily living skills, to increase confidence and independence in line with agreed personal recovery plans.
• Preparing for and delivering defined self-help groups.
• Therapeutic activities to improve and individuals coping skills eg, anger, anxiety, stress management, assertiveness or relaxation.
• Therapeutic activities to improve an individual's physical health such as exercise programmes, diet or nutritional planning.
• Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed personal recovery plans.
• Emotional support to individual focusing on motivation and encouragement.
• Information and advice to maintain good physical health by encouraging a good diet and exercise.
• Information on rights under the mental health act.
• Effectively build hope inspiring relationships which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
• Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals, and carers, team members and other agencies. This may include accessing translation and interpreting services.
• Promote continuity of care by maintaining regular contact with service users, during episodes of inpatient treatment, working closely with other teams to facilitate early discharge.
• To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.
• To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.
• Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.
• Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
• Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
• Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.
• Promoting independence and increasing confidence by providing appropriate self help materials, information about available resources/services, facilitating identified group work and educational workshops.
• To be responsible for maintaining own caseload on a day to day basis, ensuring that time is prioritised effectively.
• Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
• Develop own knowledge and practice, making use of supervision and available learning opportunities.
• Promote, monitor and maintain health, safety and security in all work places.
• Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
• Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
• To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Person specification

Quality and experience

Essential criteria

• Experience working within mental health, working with people in crisis with acute mental health difficulties

Desirable criteria

• NVQ Level 3
• Qualification in psychology or counselling or equivalent experience
• Experience supporting carers and family members

Other Requirements

Essential criteria

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Driving license and access to vehicle

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities, - we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.