Community Support Leader

TN United Kingdom; Hales; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

An established industry player is seeking a Community Support Leader to enhance workforce capacity in the social care sector. This hybrid role offers a unique opportunity to develop supported living and floating support services while collaborating closely with recruitment teams. The ideal candidate will have a strong background in social care, excellent communication skills, and a passion for empowering individuals with learning disabilities. Join a dedicated team that values your contributions and offers a supportive environment for career progression and personal growth.

Benefits

Flexible working

Long service awards

25 days holiday + 8 bank holidays

Employee support line

Ongoing training opportunities

Contributory Pension Plan

Occupational Maternity Pay

DBS paid for by Thera

Cycle to Work Scheme

Health Cash Plan

Qualifications

• Previous supervisory experience in social care is essential.
• Strong communication and team leadership skills required.

Responsibilities

• Line management of Support & Senior Support staff.
• Overseeing Supported Living and Floating Support operations.
• Leading recruitment efforts and promoting high-quality outcomes.

Skills

Supervisory experience in social care

Strong communication skills

Team leadership

Computer literacy

Budget management

Problem-solving abilities

Experience with adults with learning disabilities

Knowledge of person-centred planning

Risk assessment

Planning and prioritisation skills

Tools

Iplanit

Job description

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Job Title: Community Support Leader (Manager)

Location: Norwich Area

Contract: Full time / 1 Year Fixed term

Hours: 39 hours per week

Salary: £34,000-£37,000

Contact: Nick Pooley (Operational Manager)

Contact Details:
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Information: Full UK driving licence is essential along with use of a vehicle

A bit about this role?

This is an unusual Hybrid position and will be an interesting and varied role for the right candidate. Thera East Anglia has secured funding through Norfolk’s MSIF (Market Sustainability & Improvement Fund) to improve Workforce Capacity and Retention Measures, leading to sustainability and improvement within Norfolk’s Adult Social Care market.

We aim to find a new Community Support Leader to support the development of new Supported Living & Floating Support around Norwich, with a focus on recruitment and supporting Thera East Anglia’s recruitment needs. Although this is a fixed-term contract, it is likely to become permanent.

You will gather information about our Support Locations and the 'Ideal Support Worker' profile, working closely with our Recruitment and Resourcing Department to create bespoke, person-centred job adverts. You will monitor applicants and coordinate with Location Managers to process applications efficiently.

This role is crucial in speeding up our applicant processing and ensuring high-quality support for our clients.

Who are Thera East Anglia?

Thera East Anglia is rated Outstanding by the Care Quality Commission (CQC) and is part of the Thera Group. We are a charity supporting people with learning disabilities across the UK, with a focus on enabling people with learning disabilities to be leaders in society.

Our management team has low turnover, and many Community Support Leaders have been with us for years, making a positive impact on many lives. Join our 'Outstanding' team and make a difference.

Why work for Thera East Anglia?

• We are rated Outstanding with CQC
• Flexible working and decision-making autonomy
• Competitive salary with enhancements
• Opportunities for career progression
• Long service awards
• Recognition events and annual celebration
• 25 days holiday + 8 bank holidays
• Employee support line for you and your family
• Ongoing training and qualification opportunities
• Contributory Pension Plan
• Occupational Maternity Pay
• DBS paid for by Thera
• Cycle to Work Scheme
• Health Cash Plan
• Discounts via Blue Light Card

We also have a 'Refer a Friend' scheme with bonuses for successful referrals.

What does a Community Support Leader do?

Community Support Leaders connect people with their communities and support them to live well. They are proactive, friendly, and excellent communicators. This role is part of Thera East Anglia’s Management Team and involves leading, developing, and inspiring staff to deliver high-quality, outcome-focused support.

What experience do I need?

Previous supervisory experience in social care, strong communication skills, team leadership, computer literacy, budget management, initiative, and problem-solving abilities are essential.

You will also be responsible for:

• Line management of Support & Senior Support staff
• Overseeing Supported Living and Floating Support operations
• Promoting high-quality support outcomes
• Quality assurance and audits
• Liaising with professionals involved in support
• Providing on-call support
• Leading recruitment efforts

Skills and qualities required:

• Experience with adults with learning disabilities
• Knowledge of person-centred planning, risk assessment, rota management
• Proven outcomes for individuals
• IT skills, knowledge of 'Iplanit' (desirable)
• Understanding of CQC and Safeguarding standards
• Patience, calmness, effective communication
• Strong planning and prioritisation skills
• Experience across multiple sites

Closing date for applications: Sunday 26th May

Shortlisting: Tuesday 28th May

Interviews: Friday 7th June (including written, group, and face-to-face with someone we support). Please allow a full day.

For an informal chat, contact Nick Pooley. All posts are subject to an enhanced DBS check paid for by Thera. We are an equal opportunities employer promoting diversity and welcome applications from all community sections.