Community Support Engagement Officer (CSEO)

COLCHESTER INSTITUTE; Colchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Volunteer opportunities

Job summary

Colchester Institute is recruiting for a Community Support Engagement Officer to help hard-to-reach adult learners access employment and career changes across local sectors. You will assess needs, remove barriers, and build pathways to employment, education, and related support services.

The role requires regular travel across Colchester Campus and additional sites, with a focus on developing partnerships and campaigns to engage underserved groups and improve employability.

Qualifications

• Significant experience in working with adults and mentoring to achieve goals.
• Experience partnering with organisations and stakeholders to achieve outcomes.
• Experience proactively seeking opportunities within the community with employers and partners.
• Minimum 12 months experience in a busy administrative environment.

Responsibilities

• Provide effective advice on employment, education, training and volunteering opportunities.
• Complete initial assessment to establish starting point for customers.
• Work with customer groups to remove barriers to employment and devise solutions.
• Develop pathways to access employment support and debt/money management advice.
• Proactively contact customer groups needing further support and advice.
• Develop campaigns with local partners to engage hard-to-reach groups.
• Support design of training courses and materials to improve employability.
• Travel across different sites as required.

Skills

Adult education support

Partnership development

Stakeholder engagement

Administrative support

Education

Level 3 Education & Teaching

Level 2 English & Maths GCSE

Level 2 IAG qualification

Level 2 NVQ in Business Admin

Job description

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

We are seeking a dedicated Community Support Engagement Officerto join our team. In this pivotal role, you will beresponsible for supporting hard to reach adult students by providing real opportunities to access employment and career change within relevant sectors. You will also be responsible for seeking, developing, and delivering approaches that move our adult students closer to and into employment.

Job Title:Community Support Engagement Officer

Full Time, Fixed Term Contract

Colchester Campus -but with travel to Braintree and Tendring.

About the role:

• Provide effective advice regarding employment, education, training and volunteering opportunities to enhance customer's ability to find work
• Complete initial assessment with customers, establishing starting point for them to make choices in regards to employment, education, volunteering and training
• Work with different customer groups to remove barriers that prevent individuals returning to employment and devise appropriate solutions
• Develop clear pathways for customers to access employment support, debt/money management advice and other support through local organisations
• Carry out proactive customer contact to customer groups who have been identified as needing further support and advice
• Develp campaigns with local partners to maximise effort in engaging hard to reach groups
• Support the design of ad deliver training courses, preapring material and resources that support the learners to achieve social jsutice outcomes and improve employability
• Be able to travel across different sites

Essential Experience:

• Significant experience in working with adults, providing support and mentorship to enable them to achieve their goals.
• Experience of working in partnership with organisations and stakeholders to achieve common outcomes.
• Experience of proactively seeking new opportunities within the community, with employers and stakeholders to enable mutually beneficial dialogue to commence.
• Minimum 12 months experience of working in a busy administrative environment.

Essential Qualifications:

• Level 3 Award in Education and Teaching or Preparing to Teach in the Lifelong Learning Support (PTLLS) or equivalent or willing to work towards the qualification.
• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent.
• Level 2 IAG qualification or willing to work towards the qualification.
• Level 2 NVQ (or equivalent) in Business Administration.

Why join us?

At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.