Community Support Adviser

Alzheimer's Society; Hull and East Yorkshire; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Learning programmes

Work life balance

Job summary

Alzheimer's Society is seeking a Community Support Adviser in Hull. This hospital-based role involves listening empathetically, advocating for patients living with dementia, and coordinating with hospital teams to ensure care aligns with individuals’ wishes.

You will work Monday to Friday, 9am–5pm with some flexibility, and no prior dementia experience is required as full training is provided. A 12-month fixed-term contract is offered with a salary of £25,391 per annum.

Qualifications

• Ability to listen with empathy and advocate for others.
• Comfortable working on hospital wards and with hospital teams.
• Strong communication with people from diverse backgrounds.
• Organised and able to maintain confidential records.
• No prior dementia or healthcare experience required; training provided.

Responsibilities

• Provide information, guidance and emotional support to people living with dementia and their families.
• Advocate for patients, expressing their wishes and speaking up when needed.
• Move between wards and work with hospital teams to support care decisions.
• Respond to referrals and connect individuals with ongoing community support.
• Record interactions accurately and maintain professionalism in a fast-paced hospital setting.

Skills

Advocacy

Active listening

Empathy

Relationship building

Communication

Safeguarding awareness

Organisational skills

IT literacy

Job description

About The Role

Community Support Adviser | Hull | Full time, 35 hours per week | Monday to Friday, 9am to 5pm with flexibility to work 8am to 4pm.

12 month fixed term contract | £25,391 Per Annum

Could you be the person who makes sure someone’s voice is heard when they need it most?

At Alzheimer’s Society, we believe no one should face dementia alone.

As a Community Support Adviser, you will be a reassuring and supportive presence for people living with dementia and those close to them during their time in hospital. You will listen to what matters to each person, provide trusted information, guidance and emotional support and help them feel more confident about what happens next.

At the heart of this role is advocacy. You will help make sure the person living with dementia remains at the centre of conversations and decisions about their care and support. You will represent their wishes, help them express what matters to them and have the confidence to speak up and respectfully challenge decisions or approaches when their voice is not being heard.

You do not need previous experience in dementia, healthcare or social care. What matters most is your ability to listen, build trust, see a situation from someone else’s perspective and stand alongside them when they need support.

This is a hands on, hospital based role, with most of your week spent on site at Hull Royal Information and Castle Hill Hospitals. You will move between wards, work alongside hospital teams and other professionals and engage with people in a fast paced setting. Your usual hours will be Monday to Friday, 9am to 5pm, with flexibility to work 8am to 4pm. A hospital parking permit can be arranged.

No two days will be quite the same. You might support someone and their family during a hospital stay, advocate for their wishes in conversations with professionals, help them understand the support available when they leave hospital, provide guidance face to face or over the phone, respond to new referrals or connect them with ongoing support in their community.

Your transferable skills could come from customer service, housing, education, advocacy, community work, volunteering or another people focused role.

If you are someone who listens with empathy, builds trust and has the confidence to speak up for what matters to another person, we would love to hear from you. We will provide training and ongoing support to help you develop your dementia knowledge and confidence.

This role is known internally as Dementia Adviser.

About you

• Are confident advocating for another person and making sure their voice, wishes and choices are heard.
• Can respectfully challenge others when the person you are supporting is not being fully heard or understood.
• Build warm, trusting and person centred relationships.
• Listen with empathy and see situations from another person’s perspective.
• Communicate clearly and compassionately with people from different backgrounds and with professionals.
• Recognise when to seek further support or raise a concern, including safeguarding concerns.
• Stay organised in a busy environment, balance competing priorities and maintain accurate, confidential records.
• Are comfortable using IT and working collaboratively with hospital teams and other professionals.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [e-mail] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.