Community Safety Officer - Bucks, Beds and Herts

Sage Homes; Bedford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Sage Homes is seeking a Community Safety Officer to address anti-social behaviour and enhance community safety in Bedford and surrounding areas. The role involves collaboration with various agencies, providing a crucial service to residents while ensuring their safety and well-being. Candidates should possess a background in ASB management and demonstrate strong interpersonal skills. Join a forward-thinking organization committed to creating safe living conditions for all.

Benefits

25 days holiday, increasing with service

Annual discretionary bonus

Health cash plan

Study support package

Workplace Pension matching

Qualifications

• Experience with ASB management is essential.
• Customer-centric approach with excellent people skills.
• Valid UK driving licence and access to a vehicle for business use.

Responsibilities

• Investigate and resolve anti-social behaviour and domestic violence cases.
• Build relationships with partners to tackle ASB effectively.
• Ensure quality case work support for residents.

Skills

Communication

Customer Service

Empathy

Problem Solving

Education

Experience as Community Safety / ASB Officer

Understanding of housing law and legislation

Job description

Community Safety Officer - Bucks, Beds and Herts

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Community Safety Officer - Bucks, Beds and Herts

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This range is provided by Sage Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Talent Partner @ Sage Homes | Talent Acquisition | Employer Brand | Business Partnering

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,and we continue to deliver high quality affordable homes across the country.

About the role:

As a Community Safety Officer at Sage Homes, you will investigate and resolve anti-social behaviour and domestic violence cases, working closely with the Homes & Communities team, police, and partner agencies to support victims and create safer neighbourhoods.

You'll be home based with regular travel required to visit our homes across Buckinghamshire, Bedfordshire and Hertfordshire.

• Act as an advocate for Sage customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
• Pro-actively investigating and resolving instances of low – high level ASB cases.
• Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour)
• To support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
• Leading on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
• Supporting continuous improvement and increased satisfaction.
• To ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
• Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions

About you

• Experience working as an Community Safety / ASB Officer.
• Experience in providing an excellent housing/Anti-Social Behaviour management service and hold a good understanding of housing law and legislation.
• Customer centric and ‘can do' attitude.
• Excellent communication skills and organised.
• Good people skills and empathetic, you will be speaking with customers who are facing difficult situations.
• Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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