Community Safety Officer

Sunderland City Council; Sunderland; On-site; GBP 28,000 - 35,000; Full time

Job summary

A public sector organization in Sunderland seeks a Community Safety Officer to enhance community safety. This role involves conducting patrols, investigating complaints, and collaborating with various agencies. Candidates should have enforcement experience and strong interpersonal skills. Benefits include enrollment in the Local Government Pension Scheme, 26 days annual leave, and opportunities for professional development.

Benefits

Automatic enrolment into the Local Government Pension Scheme

26 days annual leave plus bank holidays

Ongoing training and professional development

Supportive and inclusive working environment

Qualifications

• Experience in enforcement, compliance, or public protection.
• Knowledge of anti-social behaviour legislation and PACE.
• Strong interpersonal and conflict resolution skills.
• The ability to remain calm in challenging situations.
• A full UK driving licence (if applicable).

Responsibilities

• Conduct high-visibility patrols to deter community safety issues.
• Investigate complaints related to anti-social behaviour.
• Work closely with partner agencies to address community concerns.
• Deliver initiatives aimed at reducing anti-social behaviour.
• Support community resilience and local involvement.

Skills

Enforcement experience

Public protection knowledge

Interpersonal skills

Conflict resolution skills

Education

A Level 4 qualification in a related field

Job description

Join Our New Community Safety Teamandnbsp;



Are you passionate about making a real difference in communities? Do you thrive in a role where every day is different, and where your actions help people feel safe, supported, and proud of where they live?andnbsp;



Sunderland City Council is launching a new Community Safety Team as part of our bold vision for safer, stronger, and more resilient neighbourhoods. We are looking for a motivated and community-focused individual to join us as a Community Safety Officer, helping to deliver visible, impactful services that tackle anti-social behaviour, environmental crime, and public safety issues across the city.andnbsp;



About the Roleandnbsp;

As a Community Safety Officer, youandrsquo;ll work at the heart of Sunderlandandrsquo;s neighbourhoods to support our vision for safer, stronger, and more resilient communities. This is a highly visible and rewarding role that blends proactive engagement with robust enforcement, making a real difference to the quality of life for our residents.andnbsp;



In this role, you will:andnbsp;

Conduct targeted, high-visibility patrols to deter and respond to issues affecting community safetyandnbsp;
Investigate complaints relating to anti-social behaviour, environmental crime, and public protection, gathering and securing evidence in line with legal requirementsandnbsp;
Use a wide range of enforcement tools, including the issuing of Fixed Penalty Notices (FPNs), Community Protection Notices (CPNs), and other formal actions to address persistent issuesandnbsp;
Work closely with partner agencies such as Northumbria Police, alongside residents, elected members, and local businesses, to address complex and persistent community concernsandnbsp;
Deliver education and prevention initiatives aimed at reducing anti-social behaviour and promoting responsible behavioursandnbsp;
Support community resilience by encouraging local involvement, improving public confidence, and contributing to long-term problem-solving effortsandnbsp;

This role combines frontline presence with professional casework, requiring excellent judgment, confidence, and a firm yet fair approach to enforcement and public engagement.andnbsp;



What Weandrsquo;re Looking Forandnbsp;

Confident, community-minded individuals with:andnbsp;

Experience in enforcement, compliance, or public protection (or a related field)andnbsp;
Knowledge of relevant legislation, including anti-social behaviour legislation, the Environmental Protection Act 1990, and the Police and Criminal Evidence Act 1984 (PACE)andnbsp;
Strong interpersonal and conflict resolution skillsandnbsp;
The ability to remain calm and professional in challenging situationsandnbsp;
A full UK driving licence (if applicable)andnbsp;andnbsp;
A Level 4 qualification in a related field is desirable, where equivalent relevant experience will also be consideredandnbsp;andnbsp;



Please note that a Disclosure and Barring Service (DBS) check will be required prior to appointment.andnbsp;



Why work for Sunderland City Council?andnbsp;andnbsp;


Automatic enrolment into the Local Government Pension Scheme (LGPS), offering secure and flexible retirement benefitsandnbsp;andnbsp;
Youandrsquo;ll receive 26 days annual leave (31 after 5 yearsandrsquo; continuous service), plus bank holidays, with the option to purchase additional leave through the Councilandrsquo;s flexible benefits schemeandnbsp;andnbsp;
Ongoing training, professional development, and career progression opportunitiesandnbsp;andnbsp;andnbsp;
A supportive, collaborative, and inclusive working environment where your contribution makes a differenceandnbsp;



For an informal discussion please contact Michelle Coates, Neighbourhood Enforcement Manager at: [e-mail]



Applications must be completed on-line at northeastjobs.org.uk/sunderlandcitycouncil.andnbsp; If you need any support, contact: [e-mail]



Please note that CVs are not acceptable.andnbsp;



All communication about your application for this post will be to the email address that you register with North East Jobs.andnbsp; This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method.andnbsp; Please remember to check your junk mail items.