Community Safety Co-Ordinator (12m FTC)

Paradigm Housing; High Wycombe; Hybrid; GBP 31,000; Full time

Job summary

Paradigm Housing is seeking a Community Safety Co-Ordinator for a 12-month fixed-term contract in High Wycombe. The role entails managing anti-social behaviour reports, providing support, and ensuring effective communication with residents to make communities safer. The job offers a competitive salary and a supportive work environment with opportunities for development.

Benefits

Excellent Benefits

Professional Development Opportunities

Supportive Work Environment

Qualifications

• Strong verbal and written communication skills essential.
• Previous experience in ASB work is desirable.
• A proactive approach with ability to manage priorities.

Responsibilities

• Act as first point of contact for ASB reports.
• Conduct risk assessments and manage case allocations.
• Provide excellent customer service across multiple channels.

Skills

Communication

Interpersonal Skills

Problem Solving

IT Skills

Tools

Word

Excel

Outlook

PowerPoint

Power BI

Job description

Community Safety Co-Ordinator (12m FTC)
Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time | 12m FTC, 37 hours per week.

Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we’d love to hear from you.

We’re looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives.

About the Role

As a Community Safety Co-Ordinator, you’ll play a key role in supporting our Anti-Social Behaviour (ASB) service. You’ll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process.

You’ll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You’ll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records.

What You’ll Be Doing

• Providing excellent customer service to residents reporting ASB via phone, email, app, or online.
• Managing the ASB inbox and telephone enquiries.
• Conducting risk assessments and allocating cases appropriately.
• Supporting the team with administrative tasks and correspondence.
• Attending joint visits with ASB Officers.
• Contributing to service improvement by identifying trends and providing feedback.

What We’re Looking For

• Excellent written and verbal communication skills.
• Strong interpersonal skills, especially in challenging situations.
• Ability to manage competing priorities and work independently.
• A proactive and collaborative approach to problem-solving.
• Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).
• Previous experience in ASB or a customer-facing role in a regulated environment (desirable).
• Lived experience of social housing (desirable).

Before you apply:
We’ve put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: https://vimeo.com/1095629009/3184722394?ts=150933&share=copy

Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields

Why Join Us?

We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You’ll be part of a team that values your input and is committed to delivering outstanding service to our communities.

For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email and we’ll be happy to help.
As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.

Thank you for your interest in Paradigm Housing Group.

Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.