Community Safety Co-Ordinator

Paradigm Housing Group; High Wycombe; Hybrid; GBP 31,000; Full time

Job summary

A leading community housing organization seeks a Community Safety Co-Ordinator for a 12-month fixed-term contract in High Wycombe. The role involves managing anti-social behaviour reports, providing excellent customer service, and collaborating with colleagues. This position offers valuable experience and the potential for further opportunities within the organization.

Benefits

Excellent benefits

Professional development opportunities

Qualifications

• Experience in ASB or a customer-facing role (desirable).
• Proactive and collaborative approach to problem-solving.

Responsibilities

• Act as first point of contact for ASB reports, assessing risk and communication.
• Manage caseload of low-risk ASB cases and conduct risk assessments.
• Support administrative tasks and ensure service meets expectations.

Skills

Communication

Problem-solving

Interpersonal skills

Job description

Location: High Wycombe / hybrid working (2 days office & 3 days home)

The Vacancy

Community Safety Co-Ordinator (12m FTC)

Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time | 12m FTC, 37 hours per week

Are you passionate about making communities safer and improving residents' lives? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we’d love to hear from you.

We’re looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents' lives.

About the Role

As a Community Safety Co-Ordinator, you’ll support our Anti-Social Behaviour (ASB) service. You’ll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process.

You’ll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You’ll also handle the ASB inbox, calls, and maintain accurate records.

What You’ll Be Doing

• Providing excellent customer service to residents reporting ASB via phone, email, app, or online.
• Managing the ASB inbox and telephone enquiries.
• Conducting risk assessments and allocating cases appropriately.
• Supporting the team with administrative tasks and correspondence.
• Attending joint visits with ASB Officers.
• Contributing to service improvement by identifying trends and providing feedback.

What We’re Looking For

• Excellent written and verbal communication skills.
• Strong interpersonal skills, especially in challenging situations.
• Ability to manage competing priorities and work independently.
• A proactive and collaborative approach to problem-solving.
• Previous experience in ASB or a customer-facing role in a regulated environment (desirable).
• Lived experience of social housing (desirable).

Potential Career Progression

While this role is fixed term for 12 months, our size (circa 630 employees, turnover £150m+) and ongoing transformation may lead to extension, permanency, or other opportunities. Many colleagues started as temporary/interim and progressed within the organization. Even if this role doesn't become permanent, it offers valuable experience to enhance your employability.

Why Join Us?

We offer a supportive, inclusive environment, excellent benefits, and professional development opportunities. Join a team committed to delivering outstanding service to our communities.

For the full job description and person specification, see the attachment. For queries, email [e-mail]. Please submit a CV and cover letter outlining how you meet the criteria.

Thank you for your interest in Paradigm Housing Group.

Shortlisting will be based on the criteria in the person specification. We reserve the right to close this vacancy early if a suitable candidate is found.

About us

Paradigm Housing Group manages over 17,000 homes across the South East. As a charity, profits go into building new homes and improving services. We are a two-star accredited organization, committed to high employee engagement and an inclusive workplace. Our five-year plan includes digital transformation, sustainability, and expanding quality homes.

Our Vision

We provide excellent services, build new homes, ensure safety and sustainability, and maximize resources.

Our Values

Safer Together: Prioritizing safety for customers, colleagues, and ourselves.

Driving Improvement: Continuously seeking better ways to deliver value.

Working As One: Collaborating and taking responsibility to achieve outcomes.

Acting Thoughtfully: Considering the impact on customers, colleagues, and the environment.

Being Clear: Communicating transparently and consistently.

Please note that customer-facing roles may require a DBS check.