Community Response Officer

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Community Response Officer, where you will play a vital role in ensuring safety and security for residents. This fixed-term position offers the opportunity to work within a multi-skilled team, providing essential services such as monitoring CCTV, managing concierge systems, and responding to anti-social behaviour. The organization is committed to fostering an inclusive environment and investing in staff development. With a range of benefits including enhanced pension contributions and healthcare plans, this role is perfect for those dedicated to community safety and well-being.

Benefits

Enhanced pension contributions

Healthcare plans

Car lease scheme

Cycle schemes

Volunteering days

Additional leave options

Qualifications

• Must have or be willing to obtain SIA License.
• Understanding of crime and anti-social behaviour issues.

Responsibilities

• Monitor CCTV cameras and respond to incidents.
• Manage concierge system and respond to calls.
• Contact emergency services in urgent situations.

Skills

Security Industry Authority (SIA) License

Knowledge of CCTV systems

Proficiency with IT systems

Understanding of crime and anti-social behaviour

Commitment to confidentiality

Job description

Job Title: Community Response Officer (Fixed-term)

Due to ongoing team growth and internal progression, we are looking for two new Community Response Officers to join our team on a fixed-term basis until 31st March 2025.

Role Overview:

You will be part of a multi-skilled team delivering a high-quality 24-hour service, including concierge, CCTV, door entry, mobile patrols, visits to vulnerable tenants, and anti-social behaviour response.

Responsibilities:

1. Monitoring CCTV cameras and responding to incidents of crime and anti-social behaviour according to procedures.
2. Managing the concierge system and responding to calls.
3. Contacting emergency services in urgent situations.
4. Reporting faults with CCTV/Concierge systems to maintenance contractors, Team Leaders, or Housing Managers.

Requirements:

• Security Industry Authority (SIA) Licensed or willing to undergo training.
• Understanding of crime, anti-social behaviour, and environmental issues.
• Knowledge of CCTV and concierge systems.
• Proficiency with IT systems.
• Commitment to confidentiality.

If interested, please review the attached Job Description and Person Specification, ensuring your CV reflects the required experience and behaviours.

Additional Information:

The successful candidate must meet security screening requirements, including BS7858 standards, employment and residence checks, DBS, and a financial history check.

We are recognized as a Top Employer for three consecutive years and hold an Investors in People accreditation. Benefits include additional leave options, enhanced pension contributions, healthcare plans, car lease and cycle schemes, and volunteering days.

About Us:

Wythenshawe Community Housing Group (WCHG) manages nearly 14,000 properties, providing homes for over 29,000 residents in Wythenshawe, South Manchester. We are committed to investing in our staff's health, wellbeing, and development, fostering an inclusive environment, and creating safer, healthier communities through our development projects and services.