Community Response Adviser - EAL11227

East Lothian Council; Tranent; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a full-time role focused on providing urgent assistance to vulnerable customers. This position involves responding to emergencies, assisting with inquiries across various Council services, and monitoring public space CCTV. The ideal candidate will possess strong customer service skills and relevant qualifications, ensuring a positive impact on the community. If you are passionate about making a difference and have the necessary skills, this opportunity is perfect for you.

Qualifications

• Relevant qualifications in customer service or equivalent experience.
• Level 1 Disclosure Clearance required.

Responsibilities

• Respond to vulnerable and elderly customers needing urgent assistance.
• Assist with customer inquiries regarding Council services.
• Monitor CCTV and support police and anti-social behavior officers.

Skills

Customer Service

CCTV Monitoring

Emergency Response

Communication Skills

Education

Higher Level, NC, or SVQ in English

Job description

Vacancy Information

The salary advertised is for a full-time position (35 hours per week). Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £17.04 - £18.45

Days and Hours of Work:
Please see the attached rota below.
Start date: ASAP.

Job Details

Respond to vulnerable and elderly customers requiring urgent assistance, such as ambulance or personal contacts.

Assist with customer enquiries regarding various Council services across multiple Local Authorities, in accordance with their specific policies and procedures.

Monitor Public Space CCTV and support Police and Anti-Social Behaviour Officers in their duties.

Note: Download the Job Outline/Person Specification (available under 'Job Attachments') for detailed tasks and duties. Refer to these to complete your application. Ensure you meet all 'essential' criteria on the Person Specification to be considered for interview.

The 'East Lothian Way' – our values and behaviours expected from employees. If invited to interview, you may be asked questions related to these behaviours. Please review the document via the provided link.

Job Requirements

Relevant Qualifications: Educated to Higher Level, NC, or SVQ level in English, or demonstrate equivalent knowledge, skills, and competencies through relevant experience.

Level 1 Disclosure Clearance: This role requires Level 1 Disclosure to access the Public Sector Network. East Lothian Council will handle the Police Act Disclosure application; a valid certificate is required before starting.

Note: If you have spent over 3 months working or living outside the UK in the last 5 years, an overseas criminal record check is also required. Details are available on GOV.UK.

Additional Information

For more East Lothian Council employment info, visit: www.eastlothian.gov.uk/nonteachinginfo

If you have trouble creating an account or applying on MyJobScotland, contact support via this link.

For further vacancy info, call 01620 827868 or email [e-mail].

Note: CVs are not accepted. All applications must be completed via the online form. If unable to complete online due to disability, contact us for a paper application.