Community relationships assistant

Kidney Research UK; Peterborough; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

LOCATION: Peterborough office

Flexible working hours around core 9:3

Annual leave with bank holidays plus 3

Pension 6% employer contribution

Parental leave

Sick pay 2 weeks / 4 weeks after year

Death in service

Employee assistance programme

Bike loan scheme

Cycle2work scheme

Eye care

Learning and development

Private medical insurance

Discount portal

Interest free loan

Job summary

Kidney Research UK in Peterborough is seeking a friendly Community Relationships Assistant to help build strong relationships with supporters and communities across the UK. The role is based in our Peterborough office with hybrid working and a 37.5 hour week.

You’ll be the first point of contact for supporters, respond to enquiries with warmth, support fundraising activities, maintain records, prepare materials and coordinate meetings.

Job description

Community relationships assistant

Contracted to our Peterborough office with the flexibility for hybrid working

Salary £26,000 - £29,000 FTE depending on experience

Full time: 37.5 hours per week (would consider part time: minimum of 30 hours)

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We’re looking for a friendly, organised and enthusiastic community relationships assistant to help us build strong relationships with supporters and communities across the UK. You’ll play an important part in creating a positive supporter experience, providing excellent day-to-day support and helping more people get involved in raising awareness and funds for kidney research.

You’ll be a key point of contact for supporters, responding to enquiries with warmth and care and helping them get the most from their fundraising. Working closely with colleagues across the Community and Events team, you’ll support fundraising activities, maintain accurate supporter records, prepare and send materials, and help coordinate meetings and communications. You’ll also contribute ideas to improve the supporter journey and make our ways of working more effective.

You’ll have strong communication and customer service skills, with the confidence to build positive relationships with a wide range of people. You’ll be comfortable managing several tasks, meeting deadlines and working accurately with data and administrative processes. You’ll be proactive, collaborative and keen to learn, with a genuine commitment to our vision. Experience in fundraising, supporter care, community engagement or a similar customer-facing environment would be an advantage, but it is not essential.

We operate a hybrid, flexible working style. The role is contracted to our Peterborough office, and flexibility is required to attend events and meetings.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. Please note we are unable to provide visa sponsorship for this role, so applicants must already have the right to work in the UK.

Telephone Interviews will be held on Thursday 26 November 2026.

Virtual interviews via Teams will be held on Wednesday 2 December 2026.

Department

Community & Events

Contract type

Permanent

Hours

Full Time: 37.5 hours per week (will consider part time: minimum 30 hours per week)

Benefits

• LOCATION
  Our main office is set in the city centre, a short walk from the bus and train station, with direct services from Cambridge, Norwich, Birmingham, Leicester, Leeds, Liverpool, York, Newcastle and Edinburgh. London King’s Cross is just 45 minutes away. The building is adjacent to the A15, just a few minutes from the A1 and direct connections to the national road network. Cyclists also benefit from Peterborough’s Green Wheel, a network of routes in and around the city, providing safe links to all areas.
• FLEXIBLE WORKING
  Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
• ANNUAL LEAVE
  All full time employees start with paid bank holidays plus another 26 days holiday, increasing with every year of service to a maximum of 31. This is calculated on a pro rata basis for part time employees. Employees have the option to "buy" or “sell” up to one-week annual leave, in a pre-set window prior to the start of the holiday year
• PENSION
  The charity makes a generous contribution of 6% to a group pension plan. Employees will need to contribute a minimum of 2%, to meet the current pension regulations. All employees are enrolled in the pension scheme as soon as they join the charity, regardless of their salary levels, whether they are on a permanent or fixed-term contract.
• PARENTAL LEAVE
  We comply fully with all legislation with relation to maternity, paternity, adoption and shared parental leave.
• SICK PAY
  Charity sickness benefit is available once an employee has worked with us for three months and equates to 2 weeks full pay, 2 weeks half pay in any rolling 52 week period. After one year’s service, this rises to 4 weeks full pay and 4 weeks half pay, and after two years to 8 weeks full pay and 8 weeks half pay.
• DEATH IN SERVICE
  Covers all employees after three months’ service, whether on permanent or fixed-term contract, and pays four times salary in the event of death while employed. The cover is provided up to your 65th birthday or the state pensionable age, whichever is greater.
• EMPLOYEE ASSISTANCE PROGRAMME
  A confidential email or phone line available to all employees who need support, advice or counselling with respect to work and non-work related issues.
• BIKE LOAN SCHEME
  We offer an interest free loan for employees who wish to purchase a bicycle, whether for travel to and from work or to enter an event for the charity.
• CYCLE2WORK SCHEME
  Through a salary sacrifice scheme, we offer a tax efficient way of purchasing a bicycle, for travel to and from work, where the cost is paid over 12 months.
• EYECARE
  We offer to cover the cost for eye tests and help towards glasses where these are required for computer work (in line with legislation).
• LEARNING AND DEVELOPMENT
  We offer a variety of webinars and training courses so that employees can develop and reach their full potential. There are regular sessions for knowledge sharing across the charity and opportunities to get involved in events, research visits and volunteering activities.
• PRIVATE MEDICAL INSURANCE
  All staff can choose to opt in to the private medical insurance, arranged and paid for by the charity, which includes dental and optical cover. Staff can include their partner and / or children at their own expense
• DISCOUNT PORTAL
  All employees can take advantage of free access to discounted Cards and Vouchers for top retailers.
• INTEREST FREE LOAN
  We offer an interest free loan scheme for all staff. Employees can borrow up to £1,000, which will be deducted over a 12-month period from your net salary (similar to a season ticket loan), but without the need to specify what the loan is for.

Closing date for applications

22nd November, 2026

priority_high Please note, in order to successfully download our job description, you may need to allow pop-ups for this site