Community Rehabilitation Team (CRT) Clinical Pathways Assistant

HCRG Care Group; Swindon; On-site; GBP 24,000; Full time

Job summary

Join a leading healthcare provider as a Band 2 Community Rehabilitation Team Clinical Pathways Assistant. You'll deliver essential administrative support to enhance patient care and service efficiency. This role is vital in preventing hospital admissions and ensuring smooth recovery journeys for patients. You'll work closely with healthcare professionals, manage appointments, and maintain patient records, all while contributing to a supportive and innovative team environment.

Benefits

Salary of £23,875

Free tea and coffee

Access to discounts and cashback offers

Access to wages as earned

Wellbeing support services

Career development opportunities

Innovative funding for ideas

Qualifications

• Experience in administration and customer service.
• Familiarity with administrative systems and diary management.

Responsibilities

• Coordinate appointment bookings and manage patient flow.
• Provide clerical support and maintain accurate records.
• Assist with data reporting for audits and service improvement.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Service

Education

English and Maths GCSE

NVQ Level 2

Tools

Microsoft Office

SystmOne

Medway

Swift

Job description

Job Introduction

The role of a Band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant aims to deliver a high standard of efficient, professional, and welcoming front-line service to members of the public, patients, healthcare professionals, and colleagues seeking access to Community Rehabilitation Team services.

Provide vital administrative and clerical support to the Community Rehab Team, playing a key role in preventing unnecessary hospital admissions, enabling faster discharges from bed-based facilities, and contributing to the broader therapeutic goal of helping patients achieve their highest level of physical, mental, and social independence—while also supporting carers in their essential roles.

Keep the patient at the heart of all care and decision-making by scheduling timely appointments, managing essential tasks, and supporting therapists in maintaining smooth service flow within intermediate care—ultimately reducing avoidable hospital stays and promoting seamless recovery journeys.

Main Responsibilities

In this role, you will:

1. Support the smooth running of the Community Rehabilitation Team (CRT) by coordinating appointment bookings, monitoring service capacity, and helping to maintain efficient patient flow.
2. Act as a key administrative link—scheduling visits, managing phone enquiries, assisting with referrals, and ensuring that specific patient and therapist instructions are followed.
3. Enter and maintain accurate records across patient administration systems (e.g., SystmOne, Medway, Swift) and provide day-to-day clerical support such as typing documents, filing, scanning, and processing post.
4. Assist colleagues with using electronic records, acting as a SystmOne Super User, and helping with tasks that ensure timely care delivery.
5. Collaborate with CRT managers to gather and report data for audits, quality assurance, and service improvement.
6. Maintain supplies, support equipment orders, report maintenance issues, and oversee archiving processes in line with procedures.
7. Help organise meetings, recruitment activities, and staff inductions—including booking venues, preparing materials, and coordinating IT access.
8. Participate in required training to uphold standards in safety, governance, and inclusive practice.

Please see the attached Job description for the full list.

The Ideal Candidate

Essential:

• English and Maths GCSE (or equivalent), with solid experience in administration and customer service.
• Familiarity with administrative systems, diary management, and general office processes.
• Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) at an intermediate level.
• Strong interpersonal and communication skills, with a professional and approachable manner.
• A proactive, conscientious team player who can work independently, solve problems, and adapt to service needs.
• Trustworthy and respectful of confidentiality, with a positive, customer-focused attitude.

Desirable:

• Qualifications in administration or customer service (e.g., NVQ Level 2).
• Experience working in the NHS, particularly in reception or administrative roles.
• Familiarity with medical terminology and a range of clinical IT systems (e.g., SystmOne, Swift, Medway, PAS, E-Roster).
• Confident liaising across teams and services, with strong communication and networking skills.

Please see the attached Job description for the full list.

Package Description

As a band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant, you'll be part of our valued team.

You will feel valued as a Rehabilitation team within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 (this will be pro-rated to the hours worked) with group pension.
• Free tea and coffee at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and your loved ones.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
• Online and face-to-face help with your mental and physical wellbeing—from healthy recipes and activity challenges to post-trauma support, legal, debt, and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas that can help us deliver our purpose: changing lives through transforming health and care—backed by at least £100,000 of ringfenced innovation funding each year.
• The pride of working for an organization committed to the highest clinical and quality standards, with a majority of our rated services holding 'good' or 'outstanding' ratings from the Care Quality Commission.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year—guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you, so please apply as soon as you can.

As you'd expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, the company you'll work for is part of HCRG Care Group Holdings Limited. By applying for this job, we'll need to process and hold information about you. If you'd like to know more about how we use your information, please see our website's privacy policy.