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Community Rehabilitation Team (CRT) Clinical Pathways Assistant

NHS

Swindon

On-site

GBP 23,000 - 25,000

Part time

Today

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Job summary

Join a leading community health provider as a Band 2 Community Rehabilitation Team Clinical Pathways Assistant. You'll deliver essential administrative support, ensuring seamless patient care and contributing to the rehabilitation team's goals. This role is pivotal in helping patients achieve independence and supporting their recovery journeys.

Benefits

Group pension

Free tea and coffee

Discounts on everyday purchases

Access to wages as earned

Mental and physical wellbeing support

Continuing professional development opportunities

Innovative funding for ideas

Commitment to clinical and quality standards

Qualifications

Experience in administration and customer service required.
Familiarity with administrative systems and diary management.

Responsibilities

Coordinate appointment bookings and manage patient flow.
Enter and maintain accurate records across patient administration systems.
Assist with referrals and ensure patient instructions are followed.

Skills

Administration

Customer Service

Communication

Problem Solving

Education

English and Maths GCSE

Tools

Microsoft Office

SystmOne

Job summary

The role of a Band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant will aim to deliver a high standard of efficient, professional, and welcoming front-line service to members of the public, patients, healthcare professionals, and colleagues seeking access to Community Rehabilitation Team services.

Provide vital administrative and clerical support to the Community Rehab Team, playing a key role in preventing unnecessary hospital admissions, enabling faster discharges from bed-based facilities, and contributing to the broader therapeutic goal of helping patients achieve their highest level of physical, mental, and social independence while also supporting carers in their essential roles.

Keep the patient at the heart of all care and decision-making by scheduling timely appointments, managing essential tasks, and supporting therapists in maintaining smooth service flow within intermediate care ultimately reducing avoidable hospital stays and promoting seamless recovery journeys.

Main duties of the job

In this role you will:

Support the smooth running of the Community Rehabilitation Team (CRT) by coordinating appointment bookings, monitoring service capacity, and helping to maintain efficient patient flow.
Act as a key administrative linkscheduling visits, managing phone enquiries, assisting with referrals, and ensuring that specific patient and therapist instructions are followed.
Enter and maintain accurate records across patient administration systems (e.g. SystmOne, Medway, Swift) and provide day-to-day clerical support such as typing documents, filing, scanning, and processing post.
Assist colleagues with using electronic records, acting as a SystmOne Super User, and helping with tasks that ensure timely care delivery.
Collaborate with CRT managers to gather and report data for audits, quality assurance, and service improvement.
Maintain supplies, support equipment orders, report maintenance issues, and oversee archiving processes in line with procedures.
Help organise meetings, recruitment activities, and staff inductionsincluding booking venues, preparing materials, and coordinating IT access.
Participate in required training to uphold standards in safety, governance, and inclusive practice.

Please see the attached Job description for the full list.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details Date posted

11 May 2025

Pay scheme

Other

Salary

£23,875 to £24,380 a year

Contract

Permanent

Working pattern

Part-time

Reference number

HCRGCG/TP/44687/15317

Job locations

HCRG Care Group

Swindon

Wiltshire

SN3 6BB

Job description Job responsibilities

As a band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant, you'll be part of our valued team

You will feel valued as a Rehabilitation team within HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £23,875 (this will be pro-rated to the hours worked) with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: 'changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Essential:

English and Maths GCSE (or equivalent), with solid experience in administration and customer service.
Familiarity with administrative systems, diary management, and general office processes.
Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) at an intermediate level.
Strong interpersonal and communication skills, with a professional and approachable manner.
A proactive, conscientious team player who can work independently, solve problems, and adapt to service needs.
Trustworthy and respectful of confidentiality, with a positive, customer-focused attitude.

Desirable:

Qualifications in administration or customer service (e.g. NVQ Level 2).
Experience working in the NHS, particularly in reception or administrative roles.
Familiarity with medical terminology and a range of clinical IT systems (e.g. SystmOne, Swift, Medway, PAS, E-Roster).
Confident liaising across teams and services, with strong communication and networking skills.

Please see the attached Job description for the full list.

Job description Job responsibilities

As a band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant, you'll be part of our valued team

You will feel valued as a Rehabilitation team within HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £23,875 (this will be pro-rated to the hours worked) with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: 'changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Essential:

English and Maths GCSE (or equivalent), with solid experience in administration and customer service.
Familiarity with administrative systems, diary management, and general office processes.
Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) at an intermediate level.
Strong interpersonal and communication skills, with a professional and approachable manner.
A proactive, conscientious team player who can work independently, solve problems, and adapt to service needs.
Trustworthy and respectful of confidentiality, with a positive, customer-focused attitude.

Desirable:

Qualifications in administration or customer service (e.g. NVQ Level 2).
Experience working in the NHS, particularly in reception or administrative roles.
Familiarity with medical terminology and a range of clinical IT systems (e.g. SystmOne, Swift, Medway, PAS, E-Roster).
Confident liaising across teams and services, with strong communication and networking skills.

Please see the attached Job description for the full list.

Person Specification General Requirements Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification General Requirements Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

HCRG Care Group

Address

HCRG Care Group

Swindon

Wiltshire

SN3 6BB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details Employer name

HCRG Care Group

Address