Community Receptionist

London North West Healthcare NHS Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking an enthusiastic Community Receptionist to join their Integrated Sexual and Reproductive Health Service. The role involves welcoming patients, ensuring a positive experience, and handling confidential information. You will also guide patients to the appropriate team members. Flexibility for evening shifts is required. This is a full-time, entry-level position offering training in relevant IT systems and sexual health processes.

Qualifications

• Ability to deal with confidential and sensitive information.
• Willingness to learn and adapt to new systems.
• Flexibility to work evening shifts one to two days per week.

Responsibilities

• Guiding service users to the correct team members.
• Providing a professional and caring welcome to patients.
• Promoting access to services for young people.

Skills

Excellent interpersonal skills

Telephone skills

IT skills

Job description

Overview

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at The Wakley Centre, providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Central Middlesex Hospital.

As the first point of contact for our service users, you will play a crucial role in ensuring a positive patient experience. This non-judgemental role is within the Sexual Health field, directing patients to the correct member of our multi-disciplinary team and handling highly confidential and sensitive issues. You will welcome patients of all ages, including teenagers, and promote access to services for young people. The post requires working on evening shifts, one to two days a week.

London North West University Healthcare NHS Trust (LNWH) serves the people of Brent, Ealing, Harrow and beyond.

Responsibilities

• Be the first point of contact for service users and guide them to the appropriate member of the multi-disciplinary team.
• Provide a professional and caring welcome to patients of all ages, including teenagers.
• Promote access to services for young people and ensure a positive patient experience.
• Work independently using your own initiative while remaining a strong team player.
• Maintain excellent telephone and IT skills; training will be provided for IT systems and in contraception and sexual health procedures.
• Occasionally cover clinics at Ealing, Harrow and Central Middlesex Hospital as required.

Requirements/Qualifications

• Excellent interpersonal, telephone and IT skills.
• Ability to deal with confidential and sensitive information.
• Willingness to learn; training will be provided for IT systems and sexual health processes.
• Flexible to work evenings (one to two days per week).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care

For further details or informal visits contact: Name: Lisa Myers, Job title: Admin Team Leader, Email: [e-mail]