Community Ranger

BIAZA (British and Irish Association of Zoos and Aquariums); Scotland; On-site; GBP 28,000; Full time

Job summary

A leading zoo organization in Scotland is looking for a Community Engagement Officer. You will create and deliver community programs, ensuring high customer service standards, and work collaboratively. The ideal candidate will have a degree in a relevant field, experience in community engagement, and strong communication skills. Salary starting from £24,896 per annum, with benefits including annual leave and healthcare access.

Benefits

34 days annual leave

Discount in retail/catering

Access to healthcare plan

Employer contributory pension scheme

Free entry to various zoos

Qualifications

• Educated to Degree level in relevant subject or equivalent experience.
• Competent in Microsoft Office Suite including O365 and associated tools.
• Demonstrable experience in an engagement-based position.

Responsibilities

• Develop and deliver content for community programmes.
• Design flexible community programmes to accommodate individual needs.
• Support relationships promoting the zoo as a community hub.
• Maintain high standards of customer service and public engagement.
• Collaborate with colleagues to ensure effective delivery of programmes.

Skills

Community engagement

Customer service

Presentation skills

Microsoft Office Suite

Driving license

Education

Degree in relevant subject or equivalent experience

Job description

RZSS - Edinburgh Zoo

Scotland Closing date for applications is: 12th Aug 2025

Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Edinburgh Zoo and in community spaces, in a varied and exciting role engaging communities.

Ensuring a high standard of customer service always. Delivering an innovative and creative activities, talks and community programmes to engage and excite audiences in support of RZSS’ vision and mission.

This is a fixed-term (approx. 5 years) / full-time position.

Some of the things you’ll do:

• Develop and deliver content for community programmes including the creation and tailoring of resource materials (presentations, activities, interactive games) to suit diverse audiences (older, younger, additional needs), often with varying timescales
• Design programmes with inherent flexibility to accommodate varying individual needs and respond effectively to shifting community dynamics
  Support the delivery of the ongoing community plan and meet agreed engagement targets
• Support relationships that promote the zoos’ resource as a community hub to broaden our reach
• Maintain dynamic first-class customer service and public engagement throughout all delivery focusing on delivering informative, professional presentations and exceeding audience expectations
• Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider Discovery and Learning programme.

What we’re looking for:

• Educated to Degree level in relevant subject or equivalent level of experience in a similar role
• Full Driving license
• Understanding of working with communities and public engagement practices
• Competent in Microsoft Office Suite, including O365 and associated tools (Forms, Word, Excel, PowerPoint, OneNote, Outlook. Task)
• Assertive communicator, confident in dealing with a wide range of stakeholders and presentation formats
• Demonstrable experience in an engagement based position such as delivering community programmes.

What you’ll getin return:

• Starting salary between £24,896 - £25,518 (offer based on experience) with future salary progression up to £27,749 per annum
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice, plus up to 8 face to face sessions for all members.
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

Apply for this job:

For further information and details on how to apply please visit:

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783.Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)