Community & Operations Manager - BTR

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Community & Operations Manager to lead their new build-to-rent community in South West London. This role is pivotal in managing daily operations, enhancing resident experiences, and ensuring high standards of property care. You will collaborate with a dynamic team to implement effective processes, engage residents through communication and events, and uphold health and safety regulations. This position offers a unique opportunity to make a significant impact in a thriving community environment, where your leadership and customer service skills will shine.

Qualifications

• Significant experience in delivering excellent customer service.
• Strong drive to meet targets and objectives.

Responsibilities

• Oversee building operations and ensure high standards of property care.
• Manage the team to improve customer experience and represent the development.

Skills

Customer Service

Team Management

Communication Skills

Supplier Management

Target Achievement

Job description

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Community & Operations Manager - BTR, London

Client: deverellsmith

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 952965fdb099

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Role: Community & Operations Manager - BTR

Location: South West London

Working Hours: 40 hours per week. Monday to Sunday 5 days over 7 (1-2 Saturdays per month)

Looking for a new role in BTR? I'm working with a client who is seeking a Community & Operations Manager for their exciting new build-to-rent community in South West London. Your role will be central to the development, managing daily operations, welcoming residents, and leading a team to enhance the resident experience.

You will oversee building operations, ensuring all resident services are delivered efficiently and to a high standard of community living.

About you:

• Significant experience in delivering excellent customer service and managing suppliers effectively
• A personable individual with the ability to build rapport quickly
• Excellent team management and communication skills
• A strong drive to meet targets and objectives

The Role:

• Maintain high standards of property care and maintenance within budget, complying with regulations and service agreements
• Support the General Manager in implementing effective building processes, ensuring industry standards and regulations are met
• Assist in client reporting related to lettings and operational budgets
• Develop engagement strategies, including resident communication, events, and feedback initiatives
• Manage the team to improve customer experience and represent the development
• Collaborate with marketing to create and execute a content calendar for social channels
• Ensure health and safety policies are properly implemented, maintaining a safe environment
• Oversee annual testing and training to ensure compliance and maintain thorough records
• Model organizational values and behaviors
• Promote peak performance through goal-setting, personal development, and team meetings
• Ensure policy and regulation compliance and timely work delivery
• Manage contractors, resolve disputes, and handle service issues with third parties
• Assist in recruitment, training, and talent development