Community Neurology Service Business Support Supervisor

Integrated Care System; Gloucester; On-site; GBP 27,000 - 31,000; Part time

Job summary

An Integrated Care System in Gloucester seeks a part-time Business Support Supervisor for its Community Neurology Service. The role requires strong interpersonal skills, project management experience, and proficiency in Microsoft Office. Ideal candidates will have a level 4 Diploma in Business Administration and will oversee a team to ensure effective administrative functions.

Qualifications

• Experience managing staff at various levels.
• Experience with complex administrative tasks and project management.
• Skilled in Microsoft Office Packages.

Responsibilities

• Manage daily operations of all administrators and ensure efficient support.
• Prepare and ensure compliance with reporting mechanisms and standards.
• Recruit, train, and support administrative staff effectively.

Skills

Interpersonal skills

Problem solving

Microsoft Office skills

Education

Diploma or NVQ level 4 in Business Administration

GCSE Mathematics and English Grade C or above

Job description

Go back Gloucestershire Health and Care NHS Foundation Trust

Community Neurology Service Business Support Supervisor

The closing date is 01 August 2025

This role is offered on a permanent basis. The hours are part-time, 22.5 hours per week.

As Business Support Supervisor for Gloucestershire Community Neurology Service you will be responsible for the provision of a full admin support function to the service.

Join our team and you'll discover our working environment is quite unique. We empower people and trust them to make their own decisions for service users with none of our calls being scripted.

We embrace new ideas and you should too. Bring your skill, the right attitude and a willingness to learn and we'll reward you with a brilliant salary

We are a multi-disciplinary team providing a countywide service. We've worked hard over the last couple of years to introduce a whole range of changes to make sure we provide a prompt, efficient and effective service for our clients, while also developing a friendly, kind and supportive team culture.

Main duties of the job

Ensuring an effective, efficient and consistent administration support function through:

- line management, support and supervision of all admin staff

- reviewing performance reports, exceptions and quality across the team

- contributing to, developing and implementing plans for service improvement

- providing effective administration support the management team

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

Manage, on a daily basis, all administrators, ensuring that individuals have clear work programmes and objectives that are reviewed regularly. Ensure that work is delivered to the required standard by ensuring reporting mechanisms are developed and maintained by the team.

Ensure that there are clear plans in place to manage workloads and resources across the team. Ensure that these plans are enacted by training, monitoring and coaching your team to ensure that work is delivered to an excellent standard.

Ensure that staff performance is monitored in line with organisations policies and that work completed and outstanding is captured clearly and effectively.

Develop the skills of the administrative support team by capturing training needs and provide training and coaching directly or source this for the team securing funding alongside this. Review performance in conjunction with local and national guidelines

Ensure compliance to processes for corporate administrative, legislative, governance and financial standards and ensure all issues are dealt with appropriately.

Manage annual leave within the administration team and ensure appropriate cover at all times. Ensure any difficulties or anticipated areas of difficulty are resolved.

Recruit, appraise and carry out performance and sickness management for your direct reports. Carry out coaching, training, and provide support to your team though 1-1s and supervisions.

Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies

Act as a first point of contact for the organisation, be able to maintain a calm and appropriate manner in a variety of situations, seeking support as required

Deliver excellent customer care and support to both internal and external patients, visitors and colleagues

Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required

Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies

Person Specification

Qualifications

• Diploma or NVQ level 4 in Business Administration or appropriate equivalent qualification or equivalent experience.
• Educated to GCSE level in Mathematics and English to Grade C or above.

Experience

• Experience of managing staff at various levels including Experience of line management, delegation, supervision and performance assessment.
• Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines.
• Experience of working within a complex statutory organisation.
• Project management

Professional/Managerial Knowledge

• Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.
• Familiarity of systems such as electronic patient records, rostering, finance.

Personal Skills

• Excellent interpersonal skills and ability to work as part of a team and sets high standards by example.
• Positive attitude to problem solving, innovation and a flexible adaptable approach to challenges.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust

£27,485 to £30,162 a yearper annum (pro rata)