Community Moderator

Daily Mail; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension plan and life cover

Discounts on online shopping, dining,

Onsite gym

Onsite nurse and GP clinics

Employee Assistance Programme

Job summary

Daily Mail in London is seeking a full-time community moderator for the London team. This hybrid role requires 40 hours weekly with rotating day, night, and weekend shifts. You will monitor comments, apply house rules, and work with editors to maintain compliant conversations.

The ideal candidate has at least 1+ year of moderation experience, strong judgment, and knowledge of IPSO and the UK Editors’ Code. Benefits include significant holiday and on-site health facilities.

Qualifications

• 1+ years’ experience in moderating for digital community boards.
• Flexible approach to shift patterns including weekend and night shifts.
• Understanding of legal covenants such as IPSO and the UK Editors’ Code of Practice.
• Knowledge of social platforms and how they impact reader engagement.
• Excellent judgment when moderating reader comments and enforcing house rules.

Responsibilities

• Monitor list of filed copy and judge the type of moderation required.
• Moderate reader comments according to house rules and legal requirements.
• Flag issues to senior communities editors and escalate as needed.
• Address reader queries about communities policy and comments.
• Create tools to boost reader engagement within articles, including polls and CTAs.

Skills

Moderation experience

Flexible shifts

Knowledge of social platforms

Excellent judgment

Current affairs knowledge

Job description

Location – London, Highstreet Kensington

Daily Mail is looking for a full-time talented community moderator to join the London team. This is a hybrid position and will be 40 hours, involving weekdays, night shifts and weekends, between Monday and Sunday on a rotating shift pattern.

Main Responsibilities:

• Monitor running list of filed copy and make judgement calls on the type of moderation required
• Moderating reader comments based on house rules and legal requirements
• Monitor user discussions and flag any issues with senior communities editors
• Address reader queries relating to our communities policy and comments section
• Utilise and create tools to increase reader engagement within articles such as polls and CTAs, producing intriguing and thought-provoking questions for our readers

Person Specification:

• 1+ years’ experience in moderating for digital community boards
• Flexible approach to shift patterns including weekend and night shifts
• In-depth knowledge of current affairs from hard news to celebrity gossip
• Excellent judgment
• Knowledge of social platforms
• Understanding of legal covenants such as the Independent Press Standards Organisation (IPSO) and the UK Editors’ Code of Practice

Package Description

Our benefits package increases the longer you’ve been with us. Here’s what to expect:

• 25 days’ holiday (increasing by 1 per year up to a total of 30)
• Pension plan and life cover
• Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme
• Onsite gym, subsidised canteen and onsite nurse and GP clinics

Plus much more...

DAILY MAIL

Daily Mail is an award-winning, multi-platform newsbrand reaching more than 33 million print and online readers each month. The world-famous Mail offers a unique blend of breaking news, agenda-setting exclusives, showbiz, Femail, health, sport and lifestyle stories across print, digital, video, audio and social channels.

Its global newsroom of journalists, formidable story-getting power, and breadth of content formats delivers highly engaging, trusted Daily Mail content to millions of loyal and new audiences. Founded in 1896, The Daily Mail is today the largest news publisher on TikTok, with more than 28 million total followers and more than 45 billion views in the past year. A trailblazing global phenomenon, Daily Mail is part of dmg media.

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.