Community Marketing Manager

Klipboard. Kerridge Commercial Systems (kcs); Eddington; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A technology company in automotive service is hiring a Community Marketing Manager to engage a community around their AWOL product. You're expected to build and grow online forums and social groups while collaborating with customers to foster advocacy. This role suits a marketer with 2-4 years in community marketing and strong communication skills. Located in the UK, this position offers a hybrid work policy.

Qualifications

• 2-4 years of community or social marketing experience, preferably in automotive, SaaS, or B2B tech.
• Deep understanding of Facebook, forums, and niche communities.
• Empathy-led marketer with excellent writing and communication skills.

Responsibilities

• Own and grow the AWOL online and offline community.
• Build Facebook Groups, WhatsApp communities, and forums.
• Collaborate with AWOL customers to create user-generated content.

Skills

Community marketing

Social media engagement

Content creation

Cross-functional collaboration

Excellent communication

Job description

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Overview

We are hiring a Community Marketing Manager to help us build, grow, and engage a passionate garage & workshop community around our AWOL (Autowork Online) product. This is a hands-on, high-impact marketing role focused on organic growth, owned channels, and customer evangelism in the UK automotive ecosystem.

Responsibilities

• Own and grow the AWOL online and offline community (mechanics, garage owners, service centres, MOT stations)
• Build out Facebook Groups, WhatsApp communities, and forums to drive grassroots awareness and engagement
• Collaborate with AWOL customers to turn them into brand advocates and user-generated content (UGC) creators
• Launch and manage Garage Stories - a user spotlight initiative to share authentic experiences with AWOL
• Partner with Product Marketing to share educational content that adds value, not fluff
• Collaborate with Sales to surface leads coming from community referrals
• Monitor community feedback and sentiment and route insights back to the Product and Customer Success teams

Qualifications / Requirements

• 2-4 years of community or social marketing experience (bonus if in automotive, SaaS, or B2B tech)
• Deep understanding of Facebook, forums, and other niche communities
• Empathy-led marketer who knows how to build trust, not push products
• Excellent writing and communication skills
• Experience working cross-functionally with Product, Sales, and Customer teams

About Klipboard

You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

Work policy & Equal Opportunities

At Klipboard we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities: As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other\'s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.