Community Manager - Travel

Blu Digital; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading Travel Group is seeking a Community Manager to enhance their social media presence and community engagement. The role offers a hybrid working model in London, involving 3 days at the office and 2 days working from home. The ideal candidate will possess strong customer service skills, effective communication, and excellent copy-writing abilities, contributing to the success of key brands in a fast-paced environment.

Qualifications

• Strong customer service experience across social and digital channels.
• Ability to work in a fast-paced environment.
• Strong copy-writing skills.

Responsibilities

• Grow and manage the social community over core brands.
• Monitor direct messages, comments, and queries daily.
• Provide content ideas to the Social Media team.

Skills

Customer service

Copy-writing

Community management

Job description

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Community Manager - Travel
London (Hybrid)

Our client, a leading Travel Group, is looking for a strong Community Manager to join their team in London.

The role will be based in a London office 3 days a week and then 2 days working from home (full-time, permanent position), and will pay up to £40k depending on experience.

You will be required to grow and manage the social community over core brands, and also across key social media channels. You will monitor direct messages, comments and queries daily and ensure engagement with the brands' online community.

The ideal person will be able to ensure positive communication, update internal stakeholders about community thoughts and approach to the brands, and escalate any issues. You will also need to provide content ideas to the Social Media team, lead generation, managing content, working with the Social Media team, managing influencer and brand ambassador relationships.

You should have strong customer service experience, especially across social and digital channels, be able to work in a fast-paced environment, strong copy-writing skills and work well in a team.