Community Manager (SMETS & SMART)

Energy Vault; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company seeks to expand its Community Management team, delivering exceptional customer service across social media platforms. Ideal candidates will demonstrate problem-solving skills and a passion for customer experience, thriving in a busy environment. Flexible working hours are provided to meet diverse needs.

Qualifications

• Experience in customer service roles, particularly using social media platforms.
• Ability to work flexible hours including weekends.
• Strong communication and detective skills akin to those of Sherlock Holmes.

Responsibilities

• Deliver 5-star customer service across various social media platforms.
• Resolve customer queries and ensure high-quality interactions.
• Work collaboratively in a remote team environment and adapt to change.

Skills

Customer Service Excellence

Problem-Solving

Fast-Paced Adaptability

Attention to Detail

Job description

We’re looking for incredible talent to join our evolving team with roles across the whole of Community Management.

We look after customers that have reached out to us via Facebook, Twitter, Instagram, TikTok, YouTube, Blue Sky, and more, delivering exceptional customer service with each interaction. We tackle new challenges and complex issues, always prioritizing quality and the customer experience.

Have you been in Octopus for 9 months or more?

Do you pride yourself on providing 5-star customer service?

Do you thrive in a fast-paced environment?

Are your detective skills comparable to Sherlock Holmes?

Are you experienced in Smets or Smart Product (or both)?

We are a remote team, operating Monday-Sunday 8am-10pm, including bank holidays. We work 37.5 hours a week over a 6-week rolling rota with shifts from 8-4pm, 11-7pm, and 2-10pm.

Does this interest you? Apply by 5pm Friday 27th June.

If this sounds like you, we’d love to hear from you.

We want to ensure you have all the tools and environment to unleash your potential. If you require specific accommodations or have unique preferences, let us know, and we’ll do our best to customize your interview process for your comfort and success.

Studies show that some groups, like women, are less likely to apply unless they meet 100% of the requirements. We encourage everyone interested to apply — you might be the candidate we hire. At Octopus, we value genuinely decent, honest, and empathetic people. Our team’s diverse skills and perspectives drive our success. We are an equal opportunity employer, committed to providing an inclusive, fair work environment for all.