Community Manager – Maternity Cover

Pareto FM; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dynamic Community Manager to enhance tenant satisfaction and foster a vibrant community in a multi-tenanted commercial building. This role involves building strong relationships with tenants, coordinating events, and ensuring compliance with health and safety standards. The ideal candidate will have proven experience in community management and customer service, excellent communication skills, and a creative mindset. Join a team that values inclusivity and sustainability while making a significant impact on the tenant experience.

Qualifications

• Proven experience in community management or customer service roles.
• Strong knowledge of contractor management and health and safety compliance.

Responsibilities

• Develop and maintain positive relationships with tenants and address concerns.
• Manage front desk operations and coordinate events for tenant engagement.

Skills

Community Management

Customer Service

Contractor Management

Health and Safety Compliance

Interpersonal Skills

Organisational Skills

Microsoft Office Suite

Social Media Management

Job description

We are seeking a dynamic and proactive Community Manager to foster a vibrant and engaging environment within our multi-tenanted commercial building. The Community Manager will be responsible for building strong relationships with tenants, coordinating events and activities, and ensuring the overall satisfaction and well-being of the community. The role will also involve front of house responsibilities, managing contractor relationships, responding to facilities-related requests, and supporting health and safety compliance across the site. This role is Maternity Cover, covering full time for 10 months.

Key Responsibilities:

· Develop and maintain positive relationships with tenants, addressing any concerns or issues promptly and effectively.

· Managing the front desk affectively organising deliveries & visitors via our tenant platform

· Develop and implement initiatives to cultivate a vibrant and inclusive community within the building. Organise events, workshops, and other activities to facilitate connections among tenants – we love to work with the onsite café and local Bristol businesses.

· Regularly communicate with tenants to share important updates, upcoming events, and relevant information, utilising our tenant platform, social media, and online tools.

· Oversee the management of common areas, ensuring cleanliness, functionality, and adherence to safety standards.

· Manage site Planned Preventative Maintenance (PPM) schedules and coordinate external contractors for services such as window cleaning, landscaping, and other facilities management needs.

· Liaise with contractors and the Facilities Assistant to ensure timely resolution of maintenance, security, and operational issues.

· Respond to tenant facilities requests promptly and efficiently, ensuring high levels of service and follow-through.

· Maintain accurate records and ensure compliance with health and safety systems and regulations, including risk assessments, contractor permits to work, and incident reporting.

· Implement strategies to enhance tenant engagement and satisfaction, including regular communication and feedback with clients.

· Promote sustainable practices within the building.

· Monitor and manage social media channels and online platforms to enhance community engagement and communication.

Key Requirements:

· Proven experience in community management, customer service, or related roles.

· Strong knowledge of contractor management and familiarity with health and safety systems and compliance.

· Experience in managing tenant facilities requests and coordinating responsive solutions.

· Excellent interpersonal and communication skills, with the ability to build rapport and resolve issues.

· Strong organisational and multitasking abilities, with a keen attention to detail.

· Ability to work independently and collaboratively.

· Proficiency in Microsoft Office Suite and social media platforms.

· Flexible schedule, with the ability to work occasional evenings for events.

· Creative mindset with a passion for fostering a positive and inclusive community environment.