COMMUNITY MANAGER (IHA)

Asahi Europe and International; Woking; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Digital Executive to join their innovative in-house agency. In this dynamic role, you will drive digital engagement for some of the world's most recognized beer brands. Your responsibilities will include managing community interactions, creating compelling content, and fostering relationships across social media platforms. This is a fantastic opportunity to be part of a growing team, where your contributions will directly influence the digital landscape of iconic brands. If you are passionate about community building and digital marketing, this role offers the chance to make a significant impact in a fast-paced environment.

Benefits

Flexible Working Hours

Competitive Salary

Career Growth Opportunities

Collaborative Environment

Global Experience

Entrepreneurial Culture

Qualifications

• 2+ years of experience in social or digital roles.
• Experience in creative or in-house agencies is essential.

Responsibilities

• Act as the primary contact for the brand's online community.
• Develop and manage community-building initiatives.
• Monitor and analyze community growth and engagement metrics.

Skills

Community Management

Social Media Engagement

Content Creation

Customer Service

Analytical Skills

Education

University Degree

Job description

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Location: UK | Hybrid

FIXED TERM

Join the Digital Evolution at Asahi

We are building a creative powerhouse inside Asahi, one of the world's most respected beer brands. If you're looking to break free from traditional agency life and grow within an exciting in-house environment, this is your chance to make an impact.

At Asahi, we're assembling a best-in-class in-house agency to elevate some of the most iconic beer brands in the world-Peroni Nastro Azzurro, Asahi Super Dry, Pilsner Urquell, Kozel, Grolsch, Lech, and Tyskie-across multiple markets. And we need a Digital Executive to help drive our digital presence, ensuring our campaigns and platforms perform at their best.

Functional Overview

To deliver better, more creative and cost-effective solutions for our business, we are expanding our in-house agency team, to support the Global Asahi brands and local market activities. As part of this model, we need a Community Manager, who will work as part of our social media team to deliver social plans and build engaged communities, planning, scoping, and executing plans across all relevant social channels.

You will be part of the Asahi In-House agency, working alongside client service, creative, social, and digital teams to deliver for our brands and markets. Our primary focus in our first 2 years will be around excellence in digital and social. We have set an ambitious goal for the IHA, growing over the next 4 years and expanding our remit and capabilities. You will be helping with that growth, delivering solutions that can be utilized across our global brands and local markets.

You will thrive in a fast-paced environment, take ownership of your work, and support the social team. You have a passion for growing and managing our online community, fostering engagement, and building meaningful relationships with our audience. Overseeing social media interactions, moderating forums, partaking in community events, and ensuring that our community remains active and engaged.

What You'll Be Responsible For

• Act as the primary point of contact for the brand's online and offline community across social media, forums, and other platforms.
• Develop, implement, and manage community-building initiatives to drive user engagement.
• Respond to customer inquiries, comments, and posts in a timely and professional manner, monitoring conversations on social media and forums, fostering positive relationships and encouraging healthy discussion.
• Collaborate with the marketing team to create engaging content, such as posts, articles, videos, and polls, that resonates with the community.
• Develop and share user-generated content, testimonials, and success stories to highlight community impact.
• Address any issues or conflicts within the community, ensuring a respectful and positive environment.
• Monitor and moderate user-generated content to ensure it aligns with community guidelines and brand values.
• Analyse community growth and engagement metrics, providing insights and recommendations for improvement.
• Partner with influencers or brand advocates to expand community reach and presence.
• Gather feedback and insights from community members and report this information to internal teams to help improve products or services.

What You Bring to the Table

• University degree
• At least 2+ years working in social / digital.
• Experience working in creative agencies or in-house agencies.
• Experience working with global and local markets.
• FMCG experience advantageous.

Why Join Us?

• Work on some of the world's most recognised beer brands, delivering digital solutions that make an impact.
• Be part of a growing in-house agency, shaping its digital evolution from the ground up.
• Gain global experience, collaborating across markets to create high-performance campaigns.
• Enjoy a fast-paced, entrepreneurial environment where new ideas are encouraged.
• Hybrid working model, offering flexibility while fostering collaboration.
• Competitive salary and benefits package, designed to support your career growth.

Ready to Make an Impact?

If you're looking for a role where you can truly shape the future of an in-house agency and contribute to high-impact digital campaigns, we'd love to hear from you.

Apply today and help us redefine what's possible for in-house agencies.