Community Manager - Hybrid

Avansel Recruitment - HR Consultancy in UK; City of Edinburgh; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading HR consultancy in the UK is looking for a Community Manager to lead community engagement and content creation for an e-commerce platform. The role involves fostering online relationships, supporting users, and collaborating across teams to align community initiatives with business objectives. This full-time position offers a hybrid work model and comes with performance-based bonuses.

Qualifications

• Experience in community or social media management.
• Excellent written and verbal communication skills.
• Strong organizational skills and multitasking ability.

Responsibilities

• Engage and nurture an online community across various platforms.
• Create and curate compelling content to enhance brand visibility.
• Provide user support, addressing inquiries and concerns.

Skills

Communication skills

Organizational skills

Multitasking

Community Engagement

Content Creation

Education

Bachelor's degree in marketing, communications, business

Tools

Social media management tools

Analytics software

Job description

We are seeking a Community Manager for an e-commerce platform with a team based in Edinburgh.

Salary & Terms

• Salary from £45,000 - £55.000 + performance-based bonuses and incentives.
• Hybrid work model
• Full-time position, Monday to Friday, with flexible hours
  
  

Role & Responsibilities

• Community Engagement: Nurture a thriving online community across various social media platforms and our e-commerce platform, fostering meaningful interactions and relationships among users.
• Content Creation: Curate compelling content, including blog posts, social media updates, newsletters, and community announcements, to drive engagement and enhance brand visibility.
• User Support: Provide prompt and helpful assistance to community members, addressing inquiries, feedback, and concerns with empathy and professionalism.
• Moderation: Ensure a positive and inclusive community environment by monitoring discussions, enforcing community guidelines, and addressing any inappropriate behavior or content. Feedback Gathering: Proactively gather insights and feedback from community members to inform product development, marketing strategies, and business decisions.
• Collaboration: Work closely with cross-functional teams, including marketing, customer support, product development, and sales, to align community initiatives with overall business objectives.
• Events and Initiatives: Plan and execute engaging online and offline events, contests, and initiatives to encourage participation, drive user satisfaction, and boost brand loyalty.
  
  

Minimum Requirements

• Previous experience in community management, social media management, or related roles, preferably within the e-commerce or technology sector.
• Excellent communication skills, both written and verbal, with a passion for building connections and fostering engagement within online communities.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Proficiency in social media management tools, community platforms, and analytics software.
• Bachelor's degree in marketing, communications, business, or a related field preferred.